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I'm using Outlook in Office Home and Business 2010. I have Show As Conversation enabled, so I can see all emails in the thread in my inbox. However, the Received Time column shows the subfolder name instead of the received time: Outlook Received Time Column.

As I was writing this post, I started taking screenshots, and had the idea that emails I sent weren't received by me, which is why it can't display the time. So I switched the column to Sent Time instead. This is where it gets weird / annoying - while I had the column chooser open, it worked as expected: Outlook Received and Sent Time Columns, but when I closed the field chooser, the Sent Time column behaved exactly as the Received Time column (showing the folder name instead of the time): Outlook Sent Time Column

How do I get the time in that column? I can see some (warped?) logic in displaying the subfolder name to indicate that it's not in this folder, but:

  • it's already in a different font color and style, so I can see that, and
  • I've got the folder name shown in another column!

Is there any way to fix this, other than leaving the Field Chooser open? :/

Thanks for your help!

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  • Update: it's not about having the Field Chooser open, Sent Time is showing correctly if BOTH columns are shown, even with the Field Chooser closed. So I need to display unnecessary information to be able to get the information I do want to see, and crowd my interface more than it needs to be. :/ My solution is to display both, but set the Received column to a minimal width, to optimise display space.
    – Scott
    Jul 24, 2019 at 10:53
  • I have the same happening. For me this is a bug in the conversation view, as I cannot find a case where this might be useful.
    – uli42
    Oct 13, 2021 at 10:04

2 Answers 2

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You can!!

Just create a custom column as detailed on this other SU answer, and it will always display de date. Working in Outlook 2016.

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  • Note that you cannot use a custom column for sorting, which is a major drawback of this answer,
    – uli42
    Oct 13, 2021 at 16:42
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If there are only specific users facing this issue, I suspect this issue is due to an interrupted Outlook profile or Office installation. Please try to re-create an Outlook profile for this user or perform a repair/update with Office.

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