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I've seen this question asked and answered multiple times, and none of the solutions have worked for me so far. I've run into a pretty nasty Wi-Fi issue and I haven't been able to find a solution.

Basically my Surface doesn't connect to any new or existing Wi-Fi networks, another user's surface appears to be doing the same thing too.

  • I can connect to a guest network on my home router but not the main one.
    • I haven't made any changes network wise on my surface much less the other user's which I do next to no maintenance on
      • My surface cannot connect to:
        • work Wi-Fi
        • home network
      • My surface can connect to:
        • cellphone data via tethering
        • Work Wi-Fi via ethernet

  • I have tried:
    • forgetting the network
    • removing all VPN/ VMware related adapters
    • swapping back and forth to airplane mode
    • multiple network resets back to back
    • Uninstalling:
      • device from Device manager (the WiFi driver)
      • the driver and deleting the driver
      • updating the driver (it says it has the latest)
      • rolling the driver back is not a clickable option
    • looking for the wifi profile in the registry to remove it
    • multiple netsh network reset/refresh/renew commands

  • At home I've tried:
    • unplugging my router and everything listed above

  • I have not tried:
    • renaming the SSID either at work nor at home.
      • renaming the SSID would be fairly annoying for users at work as all would need to update their Wi-Fi settings on their devices.

It's almost as though there is some knot in the configuration hidden away somewhere; is this exclusive to Microsoft devices? None of our cellphones / other devices are showing these symptoms. Thanks for your help with this!

Edit: Additionally these are the supported network revisions:

  • What 802.11 revision does the router support? for 2.4GHz 802.11 G/N and 802.11 B/G for 5GHz 802.11 N/AC, 802.11 A and 802.11 A/N
  • What 802.11 revision is the guest network SSID configured to support? 2.4GHz 802.11 B/G/N mixed, 5GHz 802.11 A/N/AC mixed, Guest - nothing is listed here. likely the same settings as the 2.4 and 5 listed above
  • What 802.11 revision does the SSID that does not work configured to support? All Access points are set to 2.4GHz - G/N & 5GHz - N/AC
  • Are the affected Surfaces using the exact same driver versions as any other Surfaces that don't have this problem? I would compare the full version numbers to try to find a pattern, at least as a starting point. – wrecclesham Sep 11 at 15:50
  • What 802.11 revision does the router support? What 802.11 revision is the guest network SSID configured to support? What 802.11 revision does the SSID that does not work configured to support? Please edit your question instead of submitting a comment. – Ramhound Sep 11 at 17:36

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