4

Whenever I do any Windows update which requires an automatic restart (e.g. after 30%) my PC blocks (screen freezes). The solution is to simply power-off my PC an restart it manually. The update then picks up as expected and finishes successfully. This always happens and with any update (if restart is required). I'm sure it can cause more serious side effects.

Update: I forgot to mention: A big upgrade (e.g. 1709 to 1903) fails after the manual restart and always gets rolled back... only updates like patches succeed. I manually installed 1903 to have the latest Feature Pack.

Update Windows-Log: https://www.dropbox.com/s/3sf0792ha1s4l1s/WindowsUpdate.log?dl=0

Computer: ASUSTeK Computer CM6870 (used to have Windows 8)

13
  • What do you see? How do you know it is frozen? Sep 13, 2019 at 11:57
  • This answer could be improved by stating how long it's frozen (10 seconds, or 30 minutes? I assume the latter), and by providing a picture of the screen it freezes on. Also, does it occasionally freeze if you shut down or (more importantly) restart manually?
    – Peter
    Sep 13, 2019 at 12:45
  • 2
    It sounds like there's a program or service preventing it from rebooting and creating the hang. There is a registry setting that governs how Windows handles services or applications that won't shutdown when a reboot/shutdown is requested, as Windows sets the time limit quite hight to auto-kill programs and services that aren't responding. This can be changed via a GUI program like Yamicsoft's Windows 10 Manager, but I'm unsure which registry key handles this.
    – JW0914
    Sep 13, 2019 at 13:46
  • The screen freezes forever (I had it like this over night). I see that it freezed because the dots stop spinning. If I do a manual restart it works as expected. Normal shutdown is also fine... the problem remains even after I manually (via USB) updated to Win 10 1903.
    – Dunken
    Sep 14, 2019 at 16:23
  • What is the exact computer model? Which was its original Windows version? Did you ever perform a clean install of Windows 10? Please do chkdsk, post the SMART data of the disk, and also post the WindowsUpdate.log.
    – harrymc
    Sep 17, 2019 at 9:03

1 Answer 1

1

So weird! I had this exact same issue on my dad's computer. He didn't update it for a year and then when I did it for him it started doing this.

I was able to get past it by doing it one update at a time; specifically the one that failed (until it didn't). It did crash once or twice on the one by itself, but eventually it stumbled past and went back to normal.

What was wrong? ...no idea. I just fixed it and moved on.

4
  • Small updates still work after the manual restart. Big ones don't even if I retry a couple of times.
    – Dunken
    Sep 23, 2019 at 14:36
  • Can you isolate the one that is failing, then try to rollback as many previous save states as are available, then try to update that one broken one first?
    – AenAllAin
    Sep 24, 2019 at 16:42
  • It's not just one. All updates which need a restart freeze. I always have to restart manually. The small ones succeed afterwards and the big ones fail.
    – Dunken
    Sep 25, 2019 at 7:36
  • That is starting to sound a little different than my situation. (1) Try doing the rollback, and pick only one big one to install. (2) If that does not work, look at your restore points, and how much space you have allocated for saving them. (3) Also, try rolling back what you can and then create your own manual restore point. ...may not fix it, but it may give you more user level information. (4) If none of this black-box stuff works, it's back to the Windows logs I guess.
    – AenAllAin
    Sep 25, 2019 at 20:11

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .