I run Windows 10 Pro, nothing special about the set up. Been using the PIN system for about a year or so when suddenly I got an issue. Anytime I access the store or xbox apps, it would request the PIN. Here I would get stuck in a loop. Specifics on the loop are below.
I tried resetting group policies, security settings, and resetting windows itself to no avail.
After deleting the NGC folder (C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft) I was able to access the Store, this time it requested my standard MS/Win password. No looping.
When i try to set up the PIN again, I get the loop. I then tried reinstalling windows and again I get the loop when I attempt to set up the PIN.
Any ideas how I can get round this? I can use my password for now, but I would like to use the Hello PIN if possible.
The loop itself occurs when I get this screen:
Selecting ANY option, whether it is entering a PIN, clicking OK / Cancel, or closing the dialog itself, will result in a second delay then the same dialog opens up again. When I already had a pin set up, it just asked for input (instead of setting up a new pin). It didnt matter if I typed the pin in correctly or not, the box would disappear and then immediately re-appear.
The only way to get out the loop is to close the process in the taskbar.
EDIT: In Addition, when i try to switch to a local account I get this error, perhaps indicating the problem is with account settings on my PC somewhere?
Another edit: I tried MS Help and the only thing they could come up was to create a new user account (which worked). I would rather keep my old one so I do not have to reinstall all my tools and get authentication token etc.
I did find this report in event logs whenever I try to set the PIN:
Faulting application name: CredentialUIBroker.exe, version: 10.0.18362.1, time stamp: 0x38c5a224 Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526 Exception code: 0xc0000374 Fault offset: 0x00000000000f9269 Faulting process ID: 0x5d44 Faulting application start time: 0x01d58bc991337e8b Faulting application path: C:\Windows\System32\CredentialUIBroker.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report ID: a47fe8b6-ade4-4d7f-a146-f106642940bb Faulting package full name: Faulting package-relative application ID: