I had earlier asked a question here on SU.SE. It was suggested to me that I should firstly deactivate windows on older PC and then try to activate windows on the new PC. I have deactivated windows on the older PC by slmgr /upk, but I am unable to activate windows on the new PC.

I have followed Activation> Troubleshoot> I changed hardware on this device recently> Unable to Activate Windows > See other devices linked to your Microsoft account, I get the following message (attached as image). In the attached image my windows is listed, but mentions as Windows isn't Activated and I do not get the option to select the windows.

Have I followed a wrong procedure? What should I do next?

enter image description here

PS: I have a Retail license of Windows

enter image description here

  • The only type of license you can transfer to a different computer is a Retail license. Is that the kind of license you have? If so, you have a product key; use that. If not, you can't activate Windows on the new computer until you buy a license for it. Nov 21, 2019 at 10:51
  • @IsayReinstateMonica - I have a retail license i.stack.imgur.com/LTP2X.jpg
    – pkj
    Nov 21, 2019 at 11:00
  • Please do not only respond in the comments. Instead, edit the post with this information. Nov 21, 2019 at 11:06
  • 2
    Call Microsoft Support and they will activate your Retail Licence
    – John
    Nov 21, 2019 at 12:17

1 Answer 1


To add on @I say Reinstate Monica 's comment, note that if you use the "I changed hardware" for 3 times, it won't allow the 4th time.


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