Logitech B170 - scroll wheel doesn't work (Windows 10)

Question

I have a Logitech B170 Wireless mouse which I use with my Windows 10 Laptop. I am not a fan of the scroll wheel, so I have never used the scroll wheel in this mouse or any other mouse ever. But there is a website I started using recently which uses scroll wheel for some features.

I just tried the scroll wheel on my mouse for the first time & nothing happens when I use it. I don't know if may be I have changed some settings when I first installed the mouse. I couldn't find any settings for enabling/disabling scroll wheel in Control Panel Mouse Settings either.

This is the Device Manager screenshot

These are the mouse wheel settings

How do I get the scroll wheel to work?

Answer 1

Have you tried using scroll on other websites or application? Maybe that website is having a bug.

1. You can try disassemble mouse and see if there is dust or hair and clean it with brush or canned air.

2. You can check regedit and see values there. Go to:

HKEY_CURRENT_USER\Control Panel\Desktop

and locate:

WheelScrollChars and WheelScrollLines

Then check the values if they are the same as in the Control Panel.

3. Try switching USB port on your laptop.

4. Try changing values in the Control Panel and see what happens.

5. The last thing to try, take mouse over to a friends house and plugin in his PC or laptop, and see if that resolves the problem. If that doesn't help, then it's faulty mouse.