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I am using Microsoft Outlook for Office 365 MSO - 32-bit (16.0.11328.20468) on Windows 10, and I would like to access my Gmail account from within Outlook.

I know this is an "old question", and I have been reading different answers both here and elsewhere. Unfortunately, the most commonly suggested actions don't work for me.

What I did is to follow the instructions here, including (1) preliminary setting the Gmail options to enable IMAP access for other clients, and (2) using the "App password" after enabling the 2-step verification as suggested also here.

I keep getting the error "We couldn't connect to your IMAP server. Please check the IMAP server settings and try again."

Any ideas of what I should try to do?

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Open Control Panel, Mail, and add the Gmail Account this way. Be sure you select to select Manual Setup and do not use the Wizard. Then go through all the steps and you should be able to add a working Gmail Account.

Here are the two basic screens for clarity. Once you get into the Account screens you need the Gmail parameters but I think you know these.

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    The author wants to use Outlook not the Mail UWP application. How does this accomplish the author's goal? I am particularly interested since I have had some trouble getting Outlook to play nice with my own Google Mail accounts. – Ramhound Dec 17 '19 at 17:51
  • Yes. I use Outlook myself and the Control Panel method works best with Outlook 2016 (365) – John Dec 17 '19 at 17:53
  • I tried as suggested, but I am still not able to get it working. If it works for you, which settings do you use for IMAP and SMTP? I tried 993 SSL/TLS and 587 STARTTLS – Stefano Lombardi Dec 17 '19 at 18:13
  • @John Thanks for the clarification, that's what I did – Stefano Lombardi Dec 17 '19 at 18:15
  • I use 993 SSL/TLS and 587 STARTLS – John Dec 17 '19 at 18:16
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Check to see if the "Work Offline" button in Outlook's Send/Receive tab has been accidentally clicked.

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