On a couple of users machines, they are having an issue printing large documents to a certain network printer (OKI MB770).
Both users who are having issues have Windows 10. I can print the same document from a spare machine running Windows 10. I have installed the latest drivers on spare machine and I installed the same drivers on the users machine. I have verified the version numbers with the windows test print.
The Windows 10 machine where it works has 10.0.17134 N/A Build 17134. The one that doesn't work has 10.0.18363 N/A Build 18363.
The user reported that the issue started in december. KBs installed:
KB4534132 2/3/2020 KB4503308 7/5/2019 KB4506933 7/5/2019 KB4508433 8/15/2019 KB4509096 7/10/2019 KB4515383 9/13/2019 KB4516115 9/16/2019 KB4517245 2/3/2020 KB4521863 10/10/2019 KB4524569 11/14/2019 KB4528759 1/16/2020 KB4528760 1/21/2020
The job always errors out at 768KB. The file is about 4MB.
I can print smaller documents from these machines to this printer.
I have also:
- cleared the printer spooler files
- restarted both the printer and the user's machine
- set the printer as default
- ran the system file checker tool - no issues
The printer does show an error message: Status 4411 – Image data generation failure > Check if the file to be printed is broke. Perform printing again or use another print driver
The driver installed is PCL Printer Driver, Version: 7.182.3918
Edit: The printer is connected with a TCP/IP port
Edit: Today (2/14/19), on the spare machine I printed the document fine. Then I ran Windows update, which went from build 17134 to 18362. When I tried to print the same document again, it produced the same symptoms as the original user had. The KBs that were newly installed are: