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It all started 5 days ago, when my sony vaio vpceb44en was working fine, but suddenly a BsoD occured, which is now more frequent. It shows a "Video TDR failure" and names atkmpag.sys in the last. The PC then restarts.

This again happens, mostly when it takes much processing (when the exhaust fan starts spinning like hell).

Also, the battery of laptop is dead, it was working on AC for almost 6 months, and because power cuts are not frequent here, I haven't thought of purchasing a battery. Although it is made to run for x64, I'm using x86, as it came with windows 7 x86 from the shop.

I upgraded to Win10 x86 because of those bsod's in hope to fix the problem, as I thought Win10 will install the compatible driver, but it's again happening. The driver is up yo date ( as it shows), but the bsods are still frequent. Also, after some bsod's, the laptop freezes, I mean not even the Vaio logo comes on restart, then I turn it off ( by pressing power button for 5 secs), and leave it for 15-20 mins, and then it boots as normal.

I don't know what is causing this, I've read the related post on SuperUser, but nothing came off, also, this issue is a little bit different. The problem mostly comes when using Google Chrome, but sometimes it happen when the laptop is idle too!

Also, the laptop is connected to an external monitor through VGA, as the screen's broken.


Things tried

  1. Reinstalling graphics driver in safe mode.
  2. Clean install to Windows 10
  3. Updating the graphics driver to latest available.
  4. Disabling the driver works, but the graphics turns sloppy, with the exhaust fan spinning like hell(although I cleaned it), and then the laptop would become slow, and overheat, and ultimately turn off. But have never experienced BSOD after disabling the display adapter driver.

Laptop specs-

  1. Model- Sony Vaio VPCEB44EN
  2. OS- Win10 Home, 32bit
  3. RAM- 2GB
  4. GPU- AMD Radeon 5000 Mobility (as written on GPU-Z, on the sticker of laptop, it writes ATI Radeon inside, I'm assuming both are same)

Thanks, I've tried to make everything clear, but you can ask if u need some details, and please help me, have given almost 5 full days in researching for this problem.


GPU-Z Screenshot-
http://gpuz.techpowerup.com/20/02/19/kbg.png


In case you need details of driver, I'm attaching a screenshot of that too- https://prnt.sc/r4icsh


UPDATE I downloaded Who Crashed, and it's showing dxgkrnl.sys as culprit rather than atikmpag.sys that is seen on bsod! I'm attaching a screenshot

https://prnt.sc/r4xdlw

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    The fact that this happens when the machine gets hot (fans start spinning loudly) implies that this is a thermal issue, you may well need to open up the machine to clear out dust from the fans and possibly check or replace thermal compounds. – Mokubai Feb 19 at 10:16
  • @Mokubai It does happen when the machine gets hot often, but not always. It also sometimes happen when the laptop is idle, the fan not even making sound. I've opened and cleaned the laptop's fan, but it didn't work. – Aditya Sinha Feb 19 at 10:18
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    Do BSODs on both Windows 7 and 10 mention atkmpag.sys as the cause? You need a more precise identification of the video adapter - "AMD Mobility Radeon HD 5000 Series" is not enough to find the exact driver in amd.com/en/support. I assume your model is one of Graphics > AMD Radeon HD > ATI Radeon HD 5000 Series. – harrymc Feb 19 at 10:36
  • @harrymc Actually when in happened on windows 7, I didn't noticed much, as the blue screen there was full of details, I didn't read all of them (there were some codes like 0x0000016 and like that). But I remember that it caused due to graphics driver too, as after reboot it showed that "display driver has stopped responding and recovered". So I installed Win 10, and then I noticed the atikmpag.sys – Aditya Sinha Feb 19 at 10:40
  • @harrymc I know finding the driver is hard, as on AMD website, they have subcategories under the AMD mobility 5000 series, but that's all I can know, there's nothing written on Sony's website except the 5000 category. On the sticker, its just "ATI Radeon". I thought GPU-Z will help, but that's all it shows. If you can provide a compatible driver, I'll try it. [Have not tried replacing the atikmpag.sys files, as suggested on some sites, I needed guidelines from a reputed forum] – Aditya Sinha Feb 19 at 10:45
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Your best would might be to use the Auto-detect software:

Auto-Detect and Install Radeon Graphics Drivers for Windows
For Radeon Graphics and Processors with Radeon Graphics Only

These products have driver support for Windows 10 and DirectX 11

AMD Radeon HD 6000 Series/AMD Mobility Radeon HD 6000 Series Graphics
AMD Radeon HD 5000 Series/AMD Mobility Radeon HD 5000 Series Graphics

If your graphics adapter is included on the list of supported products, please install the latest
AMD Catalyst Driver for Windows 10 to fully enable its feature set.

AMD Catalyst Driver can be downloaded from: www.amd.com/drivers.
Source: Windows 10 Driver Support for AMD Radeon Graphics Products
Best wishes.

| improve this answer | |
  • Thanks for your support! I actually noticed an option "C3/C6 support" in my bios, I turned it off, and then started my laptop. The fan is almost on full speed, and the bsod is now less frequent, (it happened last time when I used chrome, it mostly happen when I connect it to internet). I'm not just making random assumption, but I don't think now that it's a hardware failure, as the fan is spinning now at almost full speed, and have not got bsod since past 1 hour. I'll surely try the Auto Detect software, and update this thread soon! Also, has internet something to do with it? – Aditya Sinha Feb 20 at 6:07
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    The next time you open Google's Chrome, check out the Task Manager and look at all the power Chrome is using, (CPU, Memory, etc.). This might be why your fans are running at full speed. Check out this page here (MacBook though) superuser.com/questions/1526798/… – vssher Feb 20 at 6:12
  • Yeah I know Chrome eats much memory, but I can't find a link between the graphics problem and the internet. After disabling C3/C6 from bios, the fan spins even when idle, but not causing bsod. Although the bsod is random and had happened many times on different applications, but opening and using chrome a little bit is a sure way of causing it, I mean I can get the bsod on other apps too, but with chrome, its sure to happen. I'm not assuming it as the memory problem, as the fan spins violently w/o chrome too, but does not cause the bsod! Any reason for that? – Aditya Sinha Feb 20 at 6:23
  • Have you tried the graphics download (auto-detect) tool? – vssher Feb 20 at 6:28
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    @Aditya Shinha I have just downloaded it (approx 40MB), and ran it, I am using Windows 10 32-bit Pro. It ran on this. Maybe the downloader missed something? I also extracted it using 7-zip into a folder, you can view the contents inside, and ever run the .exe file Setup.exe from within the folder. – vssher Feb 20 at 7:02

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