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2016 windows server; IIS10; ftp Allow UTF8 = true;

All folders inside root directory have a cyrillic names. An issue appears when I try to get access to a folder via web-browser:

1) some combination of symbols transforms into an arabic ones;

2) if a folder's name contain symbol "я" - the folder cannot be reached

Cannot get access to a site
web page 
ftp://<address>/%D2%E5%F1%F2%EE%E2%E0%FF%20%EF%E0%EF%EA%E0/, 
probably, is currently unavailable or constantly move to a new address.
ERR_FTP_FAILED.

If create a folder with a name just a symbol "я" then no transition happened and symbol %FF/ added to an url.

Address from error is "Тестовая папка/" located in root of ftp.

What can I do to fix that issue and get access to folders with cyrillic names?

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