When searching using the search functionality embedded in the start menu of Windows 10 (when clicking the Windows icon in the left bottom), a screen is displayed saying "This is taking too long to load". On the bottom right, a string looking like a version number is displayed as well (see screenshot). This looks quite "off" and doesn't seem to come from Windows.

Edit: seems to only occur until "refresh" is clicked, and after every reboot.

Anyone having any idea?

Edit: after updating Windows, it does not seem to occur anymore (rebooted a few times to check). Seems solved. I will update this if it reoccurs.

Edit: Each time a new update is available, the problem reoccurs until the update is completed.

enter image description here

  • 1
    That certainly doesn't look legitimate. Try running a virus scan.
    – Virtuality
    Apr 26, 2020 at 11:58
  • 1
    This does not occur on any of my Windows 10 machines. Do a full scan with Windows Defender and look for strange software you may have installed.
    – John
    Apr 26, 2020 at 12:18
  • Currently performing a full scan with Kaspersky. After that I'll perform a Windows Defender scan. I can't think of any strange software i've downloaded recently.
    – CPUFry
    Apr 26, 2020 at 12:25
  • had the same issue, seems really not windows design and therefor like a virus, did a scan and got nothing. just updated my windows and restarted. now its gone... Apr 27, 2020 at 8:28

2 Answers 2


I had the same issue and in my case running dism.exe /Online /Cleanup-image /Restorehealth from elevated command prompt solved the issue.

I saw the problem first time after installation of update KB4549951. My OS is Windows Pro 10 1909.

Before running dism.exe I had tried other things such as rebuilding Windows search cache, adjusting Windows Search service startup parameters and running scf.exe /scannow but those did not help in my case.


After updating Windows, it appears to be gone. Others reported this as well.

  • Not resolved for me. Currently using Windows 10 Edu, Version 1909, Build 18363.815 May 12, 2020 at 12:14

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