I am running windows 10 may 2004 x64. And whenever I click on start menu my explorer.exe crashes and restarts. How do I stop it from doing so.

I updated to latest version using MediaCreation.

I have this problem from the point I updated windows to the latest version

I have not changed Start Menu layout so it is not the problem.

I noticed that I don't have explorer folder in "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows"

I am not able to search anything from explorer and taskbar.

I tried sfc /scannow, chkdsk, and dism commands but no result from these.

I am attaching the error log from reliability test


Windows Explorer


Stopped working


‎7/‎1/‎2020 10:03 AM


Report sent


Faulting Application Path: C:\Windows\explorer.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Explorer.EXE

Application Version: 10.0.19041.329

Application Timestamp: b584d6c9

Fault Module Name: twinui.pcshell.dll

Fault Module Version: 10.0.19041.329

Fault Module Timestamp: 1da0a9bb

Exception Code: c0000005

Exception Offset: 0000000000085ced

OS Version: 10.0.19041.

Locale ID: 1033

Additional Information 1: 1908

Additional Information 2: 190818e837de5133bf9a0aa7e10d0298

Additional Information 3: 31dc

Additional Information 4: 31dcb4a07afdabfd4b606b1ea3c18e90

Extra information about the problem

Bucket ID: 83ee0748e1e844ab4f4fd3658c59b2fd (2256254371435754237)

  • Have you performed any cleanup on your computer lately? May be you should please see my last post here superuser.com/questions/1565181/…
    – vssher
    Jul 1, 2020 at 6:02
  • No, but I tried sfc /scannow, chkdsk, and dism commands but no result Jul 1, 2020 at 6:07
  • I read your post and have tried these but no luck and for recovery and reset I have many files that I cannot backup right now so no luck on that too. Jul 1, 2020 at 6:11
  • Have you made any changes using the Local Security Policy or Group Policy Editor(s)? If so, you may need to check out changes you have made and maybe reverse them. Put all to defaults.
    – vssher
    Jul 1, 2020 at 6:17
  • I have not made any changes but if you can help about how to reset these policies it would be nice. Jul 1, 2020 at 13:14

1 Answer 1


These are solutions and fixes-:

1.Delete all registry keys in \HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell

Expand "Shell" and deleted both "BagMRU" and "Bag" keys.Do not worry as they rebuild after restart

2.Clear History of File explorer by click on Start-File explorer-File explorer options.In privacy settings click clear

3.Change Display Resolution of Monitor

4.Uninstall and Reinstall your graphics driver it by device manager.Check your graphic card vendor to see if any update released for your product

5.Enable launch Folder in Windows in a Separate Process by Start-File Explorer options-View-Launch folder windows in a separate process"-Apply and Ok

6.Disable your antivirus if installed

7.Try Netsh Winsock Reset to fix any socket errors that malicious script on the computer or unknown file

8.Try booting in Safe Mode of Windows and check whether issue persists

9.If the issue dont persist in Safe Mode then some startup program is causing interrupt and causing problem

Boot in normal mode type msconfig in search and open msconfig and untick load startup items

enter image description here

Then Go to startup tab and hide all non-microsoft services and then click disable all

enter image description here

Click apply and Ok and reboot

10.If all fails do a clean installation of windows again

Note:The images I uploaded settings of my PC not from any website

Source: https://www.easeus.com/resource/how-to-fix-windows-10-file-explorer-keeps-crashing.html

I did not copy from them just got the idea from website so it will be unfair not to give regards to them.

  • I tried above options but no progress and when booting to safe mode it was not gone Jul 1, 2020 at 23:29
  • There was a update to my graphics card but the problem is still there Jul 1, 2020 at 23:30
  • Do a clean re-installation of windows
    – EliteX
    Jul 2, 2020 at 7:24
  • I think then I will let the problem be there for some time because at the moment I will not be able to clean install windows (no backup media lmao) Jul 2, 2020 at 8:10
  • answers.microsoft.com/en-us/windows/forum/all/… this thread has exact same problem, so maybe something like a windows bug. Jul 2, 2020 at 8:41

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