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I bought a new Seagate OneTouch SDD of 500Gb. I tried to pass some information, but it copy at regular speed. I ran a benchmark and the result was the same of my small SanDisk USB Flash of 32Gb, both connected to the same USB 3.0 port. Does anyone have a clue about the issue? Thanks.

OneTouch SSD:

benchmark SDD flash 50Gb

SanDisk USB stick:

benchmark USB flash 32Gb

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Your benchmark is definitely at USB 2 speeds. There can be several things causing the issue. First, double check that your Seagate OneTouch is the USB 3 version. Next make sure you are plugging the drive into a USB 3 port. Many computers that support USB 3 do not have all the ports as USB 3. They tend to mix both USB 2 and 3 versions. It is common for a USB 3 port to be colored blue. Also not the extra pins for USB 3 in the images. However, that is not always the case. You might have to consult your computer's manual to determine which are the USB 3 ports, if they are not colored are marked. Lastly, make sure you have the proper drivers for your USB controller installed. If the wrong driver is installed, it is possible for the USB controller to work, but run at USB 2 speeds.

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  • I already did those things. I also checked if the front USB 3 was properly connected to the board, and it is. Then I connected it to the rear USB 3 and it worked, but I want to fix the front one. Jul 21, 2020 at 14:39
  • @alejorojas2k Are the front USB ports blue? Do they have the extra pins?
    – Keltari
    Jul 21, 2020 at 16:45
  • Obviously I checked that Jul 22, 2020 at 1:02
  • Connecting blue front connectors to USB2 connectors on the motherboard won't make them USB3 ports, however ;-) Maybe check the connectors on the motherboard.
    – U. Windl
    Dec 12, 2020 at 21:23

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