So I recently noticed a strange problem with Windows 10's default apps (so the ones that come with windows 10, not the ones you set). Most apps which come with Windows 10's icons in Windows Search have been replaced with a "blank" icon. (See below) 1

Strangely it doesn't happen with other apps (like office apps) but only occurs with the apps which come with the operating system.

Another Example Second Example

The only 3rd party app this bug affects is the Sophos Home Premium Antivirus (although this issue happened before I installed the Antivirus) sophos issue

Any help would be greatly appreciated.


Make a new, test Windows User Account(Profile). Log into this new account and see if the error continues in the new User Account.

If not (no error in the new account), then your user account is damaged and needs to be replaced with a new account.

If the error continues, then open cmd.exe with Run as Administrator and run:

  1. dism.exe /online /cleanup-image /restorehealth and then


Restart and test.

If you have to create a new user account, copy all the data from the profile to an external drive, make a new Admin Account (any name), log in to the Admin Account, delete the damaged profile, restart and make your account and restore the data.


Maybe it can happen for any kind of third party handler of .png icons. Open regedit as Administrator and go to HKEY_CLASSES_ROOT\.png\shellex then remove any GUID looking subkey there.

  • I found the .png "folder" but couldn't locate shellex inside. There were only 2 subfolders called PersistentHandler and OpenWithProgids – Jim Aug 23 '20 at 1:54

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