I was using NAPS2 to scan documents on my Brother DCP-J315W all-in-one (over wi-fi). It was configured in such way that WIA driver was used. My OS is Windows 10 PRO x64 (v.2004).
Suddenly scanning stopped working one day:
NAPS2.Scan.Exceptions.ScanDriverUnknownException: An error occurred with the scanning driver. ---> NAPS2.Scan.Wia.Native.WiaException: WIA error code 80004005
at NAPS2.Scan.Wia.Native.WiaTransfer.Download()
at NAPS2.Scan.Wia.WiaScanOperation.DoTransfer(Concrete source, WiaDevice device, WiaItem item)
at NAPS2.Scan.Wia.WiaScanOperation.Scan(Concrete source)
at NAPS2.Scan.Wia.WiaScanOperation.<>c__DisplayClass26_0.<Start>b__0()
I switched to test to TWAIN and the scan worked again.
Since then I have followed these steps:
- Checked scanning functionalities in Paint, Paint .NET and "Fax & Scan" applications - they all failed. Scanner and buttons were active, but an error occurred after initializing the scan.
- Reinstalled printer drivers (removed by Brother's application, by control panel and devices manager). I firstly used drivers from Windows update, but only printer functionality was installed with this approach. Then I tried install Windows 10 x64 driver and Windows 7 x64 driver. None of them helped.
- Turned on SMB 1.0 feature in Windows.
- Restarted these services: Windows Image Acquisition (WIA), Shell Hardware Detection and Remote Procedure Call (RPC).
- Used Windows 10 troubleshooter tool. It found some problem with printer, but didn't specify what it was. After that it concluded that it couldn't solve the problem.
The printer as such works flawlessly. The problem is only with scanner and WIA driver.
Does anyone know what else I can check? What might be the reason that the driver does not work?