I had a Dell laptop with Windows 10 pro version 1804 installed. Due to some performance issues, we disabled the update service before 5 months.

Now we enabled it and tried to update to latest version. It updated from 1804 to 1903. Now it should update to 1909 and then 2004.

But when checking for updates in update settings, it says that:

You are up-to-date.

I think there are no hardware compatibility issues for 2004 update in my laptop. Because when checking for updates it shows no such errors.

Why i'm not getting further updates? Can anyone help me to fix this?

  • What is the last cumulative update that was installed
    – Ramhound
    Oct 20 '20 at 9:52
  • 1
    Try to use the Update Assistant.
    – harrymc
    Oct 20 '20 at 10:16
  • Please try to: Select Start > Settings > Update & Security > Troubleshoot. Next, under Get up and running, select Windows Update > Run the troubleshooter.
    – Gloria Gu
    Oct 21 '20 at 8:49

When a compatibility problem prevents an upgrade, Windows gives you an explicit message about this. It looks like your computer is at the end of a staged rollout queue.

You can force an upgrade by downloading Windows 10 version 2004 from Microsoft and running setup.exe from a booted Windows installation. It will offer an in-place upgrade.

  • What exactly does "staged rollout queue" mean, and is it documented anywhere? Does it mean that my computer will never ever receive a feature update again? I find it had to find good documentation about the different reasons why computers are not receiving an update, especially because some get a notification that an upgrade is in preparation.
    – Erik
    Oct 22 '20 at 15:40
  • 1
    @Erik Staged rollout means that a new version isn't released for everyone simultaneously, but just for a small part of the userbase which is extended to entire userbase over time. If the new version turns out to have a serious issue that wasn't caught during internal testing, only a small percentage of users will be affected and the vendor can patch it before next stage or retract the update until the problem is fixed.
    – gronostaj
    Oct 23 '20 at 5:37

The Windows Update page in Settings will say "You are up-to-date" if there are no updates for your current version, which is version 1903. It will offer below the latest version under the header of "Feature update", if available.

Try to use the Update Assistant to do the upgrade to version 2004. If it offers version 1909, don't force it, install this version and wait for Microsoft to decide that version 2004 has been tested enough on your computer setup.

  • I used windows 10 update assistant . When i ran it, it says to update to 2004. I clicked 'update now' and the downloading started. After around 20% downloading, that update assistant window closed suddenly. When tried to run it again, it was saying that "update assistant is already running". Is that an error? How can i know that the update finished or not? What should i do in this situation?
    – AnjanaAK
    Oct 20 '20 at 14:27
  • If you were not asked to reboot, then it didn't finish. You can check your version by running the command winver. Something is wrong. To check your system, run chkdsk and sfc /scannow.
    – harrymc
    Oct 20 '20 at 14:38

I used Windows media creation tool downloaded from here to do an in-place upgrade of my windows 10 OS.

I followed the steps as described here in the video.

After downloading and installing the update, the machine rebooted and it was stuck for 3-4 hours during the first reboot. After waiting for this much of time, rebooted the laptop manually by pressing it's power button. This time windows 10 pro booted properly.

After login, checked the windows version. And it was the latest one!

version: 20H2

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