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Issue:

  1. I have a Logitech K830 Bluetooth keyboard. It pairs to my PC, but only the volume buttons work.
  2. I thought the K830 might be broken, so I purchased a second keyboard this week, an MK360. Again, only the volume buttons work (but the mouse it comes with works perfectly).

What I've tried:

  1. I contacted Logitech's phone support and email support. Phone support was unhelpful, and email support is still chatting with me (they take over 24hrs to respond, then I have to constantly repeat my previous emails because they forget/don't re-read them).
  2. Support had me re-install keyboard drivers (through Logitech Options and a Firmware updater, which is supposed to detect which Logitech keyboard I am using but never detects either of my keyboards so this is useless).
  3. Support had me try it on a different PC. I tried it on another Windows desktop (along with my own Windows desktop) and an older Windows laptop, where the issue is still appearing.
  4. I have looked at other forum posts with similar issues, such as this one where my problem was not solved.
  5. I have uninstalled my Bluetooth drivers and keyboard drivers through Device Manager, and then restarted my PC to get them to re-install. This does not solve my issue.

Additional Resources:

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  • Try the solutions in this pretty recent post.
    – harrymc
    Oct 22, 2020 at 16:04
  • @harrymc To Dave's solution in that link, I am seeing what a lot of the last comments are seeing, "services" tab is blank. I also tried the other comments (change Startup type to Automatic, change Log On to Local System account, etc.) and restarted my PC. No change.
    – Idon
    Oct 22, 2020 at 16:13

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