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Lately, I have been experiencing multiple blue screens of deaths, game freezes, audio buzzing, complete blackouts of the screen. I have updated to the latest GPU drivers, audio drivers, latest BIOS version but still, I was still unable to resolve any issues.

My system specifications:

  • Laptop: Asus ROG G752VY
  • OS: Windows 10 PRO 64-bit Version 1903
  • Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60 GHz
  • GPU: NVIDIA® GeForce® GTX980M with 4GB GDDR5
  • Memory: 16 GB DDR4 2133 MHz
  • Storage: 1TB HDD 7200 RPM && Windows OS installed on Samsung 960 Evo 256GB

More info on the specifications of the laptop available here.

I decided to run LatencyMon and try to find out what might be wrong. The output of it is:

There seems to be a problem with my HDAudBus.sys and wdf01000.sys. Has anyone encountered similar issues and how I can resolve those? Is this a hardware or software problem?

Multiple errors found in Event Viewer:

- The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
- The server Microsoft.SkypeApp_15.64.80.0_x86__kzf8qxf38zg5c!App.AppXtwmqn4em5r5dpafgj4t4yyxgjfe0hr50.mca did not register with DCOM within the required timeout.
- The previous system shutdown at 2:10:58 AM on ‎10/‎26/‎2020 was unexpected.
- The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.
- Dump file creation failed due to error during dump creation.
- Intel(R) Dual Band Wireless-AC 8260 : Has determined that the network adapter is not functioning properly.
- A timeout (30000 milliseconds) was reached while waiting for a transaction response from the sppsvc service.
- The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc0000094, 0xfffff8057cd9764d, 0xfffff608a99f61f8, 0xffffa38098ceb930). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 805c74e4-3874-4499-8ffc-c036b8daf8ce.
- The Origin Web Helper Service service failed to start due to the following error: The system cannot find the file specified.

(26-11-2020) Brand new error:

Initialization failed because the driver device could not be created. Use the string "000000000100320000000000D71000C013010000250200C000000000000000000000000000000000" to identify the interface for which initialization failed. It represents the MAC address of the failed interface or the  Globally Unique Interface Identifier (GUID) if NetBT was unable to  map from GUID to MAC address. If neither the MAC address nor the GUID were  available, the string represents a cluster device name.
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  • Please post some .dmp files from folder C:\Windows\Minidump on an online service such as OneDrive or Dropbox. Use 7Zip or Zip to compress these files.
    – harrymc
    Nov 22, 2020 at 18:14
  • @harrymc I could only find two dumps in that folder: drive.google.com/file/d/1VM4jU0WC8DbRe-Je1eUnSt8fwyusYHOq/…
    – EDJ
    Nov 22, 2020 at 18:34
  • (1) In 112220-106171-01.dmp the problem is in driver stornvme.sys with error code STATUS_INTEGER_DIVIDE_BY_ZERO. Do you have an NVMe disk? (2) On 100720-153000-01.dmp the error is INTERNAL_POWER_ERROR with an undocumented error code, maybe connected to power problem. (3) Did a Windows update happen recently? (4) Search for errors in the Event Viewer, (5) To check the hardware run MemTest86 overnight.
    – harrymc
    Nov 22, 2020 at 18:58
  • (5) Run sfc /scannow, follow with the DISM command in the article, and if DISM finds anything run sfc /scannow again.
    – harrymc
    Nov 22, 2020 at 19:01
  • 1 Yes, I do have a NVMe disk - Samsung 960 Evo 256GB. My Windows is located on it. 2 My laptop is always connected to its charger and most of the crashes happen while plugged in. Can that be an issue? 3 Yes, but I believe crashes started a few updates ago so I am really not sure which one might have caused it. 4 I will be updating the main question with the data from event viewer. 5 I will use that one tonight.
    – EDJ
    Nov 22, 2020 at 19:12

1 Answer 1

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+100

The symptoms:

  • All software tests have passed
  • All disk tests have problems
  • A reboot only helps for a short while
  • Even a new install of Windows does not help

Conclusion: The disk is dead and needs to be replaced.
(I had this suspicion already, but full testing was required before giving such an answer.)

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  • I wanted to test the laptop before confirming on the thread here. I have now installed my Windows on another SSD. I still have not plugged out the faulty one since I wanted to make sure. Sometimes it works, sometimes it doesn't. Today I got a brand new error. Not sure how this might be connected. The error is in the updated question above
    – EDJ
    Nov 26, 2020 at 16:11
  • Ensure that the faulty SSD is fully disconnected. If problems still arrive then it looks like there are more damaged component(s). Did you have a power surge?
    – harrymc
    Nov 26, 2020 at 16:22
  • I will be disconnecting it and use the PC for an extended period again. It happened during playing a game. No power surges.
    – EDJ
    Nov 26, 2020 at 16:29

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