I have read similar problems on the website, and one solution was always to try a new keyboard. But this is a new keyboard and I just bought and installed it right now. It's my first time to open my laptop, so I don't know what might have gone wrong. The keys that are not working are

  • prt screen
  • backspace and Num lock
  • \
  • Enter
  • up and down arrows
  • Space bar

For completeness, although I guess it is irrelevant, my touchpad is not working either now.

  • 1
    Yo haven't connected the cable properly? – DavidPostill Nov 13 '20 at 22:52
  • All other keys are working and I opened the laptop again and disconnected and reconnected it again, so I guess I connected it right. – Ahmed Elashry Nov 13 '20 at 22:54
  • 1
    I have to ask… since you are replacing the keyboard, I will assume something was wrong with the last one. Are the same issues (keys not working) the same issues you had previously, or are they different issues? If they are the same issues, then it may be a corrupt keyboard driver. As noted in the answer, the best test is to plug in a USB keyboard and see if you experience the same issues. If the same issues appear, then I would suggest replacing the keyboard driver. – JohnG Nov 13 '20 at 23:53
  • @JohnG I had similar problems with the old one, but with different keys. it was mostly the left half of the letters like ASDFZXCV and the space bar. I don't remember if the other keys were working with the old one. But the letters are working now. I have a USB keyboard and everything works fine with it. – Ahmed Elashry Nov 14 '20 at 0:18
  • If the USB keyboard works correctly, then unfortunately this points to the keyboard in the laptop as the problem. I would double check to make sure you have it connected properly. – JohnG Nov 14 '20 at 0:30

Try to connect an external keyboard to see if your laptop is the problem.

  • didn't get you. It's a laptop keyboard, not a Bluetooth one. – Ahmed Elashry Nov 13 '20 at 23:35
  • I was thinking of a USB keyboard, but okay. – TheEeveeLovers Nov 13 '20 at 23:37

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