I have a Logitech M560 mouse but I'm not sure this issue is specific to just this Logitech mouse.

Every so often the scroll wheel will become super slow - meaning I will have to scroll a lot to make the page go down or up a tiny bit.

I know this is not a hardware issue because if I shut down the SetPoint software, the scroll immediately works great again but then I lose the functions I set up for all the buttons so I need the software to run.

I also noticed that when this happens, If I open the SetPoint Setting and hit the Apply button (without doing anything else) then the mouse wheel start working again. But having to do this 5-6 times a day is getting annoying.

I have the M560 both a work and at home and I have the same issue on both PCs.

Any ideas? Thanks

  • Are you using exactly the same mouse on both PCs, or two mice of the same model?
    – gronostaj
    Commented Nov 24, 2020 at 10:27
  • They are just the same model. Not the same physical mouse.
    – adinas
    Commented Nov 24, 2020 at 10:34
  • 1
    Every now and then I'm having a similar issue with Logitech M705 - but I'm using Linux, so there's no Logitech software installed. Turning the mouse off and back on with the slider on the bottom fixes it.
    – gronostaj
    Commented Mar 8, 2021 at 9:13

2 Answers 2


I had the same problem and couldn't find an answer. I finally decided.. it must be HW and connected a 2nd M560 I had on my daughter's PC. After I paired it, it worked perfectly. I was going to get rid of the one I had been using, but instead I unpaired it and paired it again, and it works fine also now.

What I had been doing (a lot!) is opening up setpoint then just clicking apply that that usually fixed it for a while. This was really bugging me until today!


Opening up Setpoint and then just clicking Ok will fix it, but you have to do this every time you login to Windows again!! I didn't find a permanent solution yet.

  • 1
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    Commented Mar 10 at 9:56

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