I have an onboard ethernet adapter that is not functioning properly. First off, here are my system specs:
Symptoms:
Ethernet port status persistently displays "Not Connected", "Network cable unplugged", etc. Have confirmed cable is not faulty (and have tried swapping out between three working cables by this point just to rule out Murphy's Law). Hardware passes all tests PROSet, while Cable Test shows Pass for Quality and Integrity Statuses, but Fail for Cable Length, Cable polarity, Local Receiver, Remote Receiver Statuses:
Cable Length Status : Failed
This adapter does not have link. Make sure the cable is connected and the speed and duplex settings are configured correctly on the adapter and link partner.
Cable polarity Status : Failed
This adapter does not have link. Make sure the cable is connected and the speed and duplex settings are configured correctly on the adapter and link partner.
Local Receiver Status : Failed
This adapter does not have link. Make sure the cable is connected and the speed and duplex settings are configured correctly on the adapter and link partner.
Remote Receiver Status : Failed
This adapter does not have link. Make sure the cable is connected and the speed and duplex settings are configured correctly on the adapter and link partner.
Cable Quality Status : Passed
Cable quality is excellent.
Cable Integrity Status : Passed
No cable problems detected.
Connection test shows all failed. Just in case it's helpful, here's the PROSet summary view:
PROSet does detect the port and is able to activate the LED.
Steps Attempted: So far, I have tried everything I was able to come across via search and forum posts, including but not limited to:
- Clean install of network drivers (OEM hardware-specific support page drivers and ROG forums recommended drivers and Intel's I219-V drivers and Windows Update Catalog driver matched via hardware ID and Windows default driver)
- Updated to most current BIOS version, chipset, and all remaining drivers
- Reviewed all UEFI settings
- Removed other possible driver conflicts (that I was reasonably able to identify)
- Hard reset (disable, remove power supply 15 mins, reboot, re-enable)
- Etc, etc, can't remember off the top of my head what else I've tried, but pretty much everything I could find I've already tried.
Related Posts:
- How to isolate a software driver or hardware issue Unfortunately did not find this to be very helpful, at least with my current level of understanding.
- How to flash the firmware of an intel onboard ethernet adapter Yet again more bad news, as it looks like Asus does not provide these under normal circumstances.
Getting desperate here, any ideas or thoughts at all would be appreciated!