I am having a problem with connecting a wireless headset (LG-HBS-FN6) to a Windows 10 desktop via bluetooth.
The machine I am trying to connect is running without a problem a different Bluetooth headset and has no trouble connection to a media center as Bluetooth and recognize both as audio devices.
However, for the problematic headset, it does see it as a Bluetooth device and connects to it, but does not recognize it as an audio device and is refusing to use it as an audio output (image below).
I have had in the past no trouble using the problematic headset with mobile devices (eg iPhone 11).
As debugging steps, I have trying connecting them while all the other Bluetooth devices are turned off, including the phone it is paired to, but to no avail.
The manufacturer's website does not seem to have any drivers available for the model - even the app to update the firmware does not support the headset to be connected.