Today when I wanted to use my computer again (it was still running from the day before), I noticed my mouse cursor was gone. Moving the mouse did not reveal the cursor, neither did using the trackpad. The keyboard from my laptop worked fine so I used that to reboot.
Then after the reboot my keyboard did not work either. So I can not login.
When I go to the bios, then the keyboard and trackpad work fine. Also an external keyboard and mouse work, so it seems like this is a software issue.
After a lot of attempts, I managed that I can boot to "safe mode with networking", but the keyboard does not work their either. Also the mouse does not work, the led won't even go on.
What can I do at this point?
When I boot with the recovery options and try to go to Command Prompt there then it says my password is wrong...
---- UPDATE 2
I can not find a way to boot from a usb. I have a asus zenbook pro duo.
- fast boot is disabled
- secure boot is disabled
I have a usb with ubuntu and one with windows 10, they both show up on my mac when booting.
For windows I get nothing...
--- UPDATE 3
I noticed that sometimes I have to reboot several times before the laptop can see the USB with windows 10 on it.
I was able to
Enable built in Admin Account, atleast it sayed the command was executed correctly, or something among those lines.
However, If I boot, I don't see it to log in with it.
I tried a startup repair from the usb, I get:
Startup Repair coulnd't repair your PC Press "Advanced options" to try other options to repair your PC or "Shut down" to turn off your PC. Log file: C:\WINDOWS\System32\Logfiles\Srt\SrtTrial.txt
At this point I'm the most interested in recovering my data. It ain't much, but it's still worth it. Any help is welcome. A repair would also be nice, but at this point I have no clue of what to do.
As for the steps that John pointed out in what is at the moment the first answer:
- I did enable the built in admin account. But not sure if this went ok. I did not get any errors.
First: Try Windows 10 Initial Repairs.
I cannot run CMD as an Administrator, cause my password is wrong.
Second: If the above does not solve the issue, run a Windows 10 Repair Install
This gives me "Startup Repair couldn't repair your pc".
No idea how to backup the data.
Same as step Third, no Idea of what to do.