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crutchfield.com displays its mobile site to me no matter what I do. I've tried resetting all the caches and deleting all the cookies and all that business, but nothing changed. The steps here also didn't work for me - toggling that device mode setting does change the rendered size of the page, but it's still always the mobile site.

Interestingly, loading the page in an incognito tab also shows the mobile version, so I'm not sure it's related to any state on my machine at all.

Safari shows the page correctly.

macOS Big Sur 11.1
Chrome 88.0.4324.96

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  • 1
    Have you tried to clear cookies and site data? Jan 30 at 8:04
  • Try also to clear cache data. Do you have this same problem with other browsers than Chrome?
    – harrymc
    Jan 30 at 10:42
  • Yes to cookies/cache/site data, as I described in the question. And Safari on the same machine works fine.
    – Carl Norum
    Jan 30 at 22:06
  • 1
    If it's only Chrome, you could uninstall it (save bookmarks), clear out all its folders, then reinstall. Also try in incognito mode.
    – harrymc
    Feb 1 at 18:29
  • 1
    Many sites act automatically by providing a layout appropriate to the resolution of the connecting device. Sometimes rearranging elements, other times, if you resize the window to less than a certain limit (chosen by the single site designer), they switch from computer to phone layout. Could this be your case? Try with mobile requiring expressly a Desktop site layout, maybe they have only the mobile layout. BTW I have problem connecting to that site (time out errors) so I could not check it.
    – Hastur
    Feb 2 at 10:33
2
+500

Quick idea: zoom out 10-20% from the menu bar. That may fix the issue. Sorry this answer is short.

4
  • This was the answer; that page was at 200% zoom. I have no idea how it got that way, but that is (apparently) a sticky setting in chrome.
    – Carl Norum
    Feb 5 at 4:10
  • Glad I could help! (Wait, does this mean I get the bounty? Sorry, I’m still a little new to stack exchange 😁)
    – Salocor
    Feb 5 at 4:12
  • Yes, indeed - enjoy!
    – Carl Norum
    Feb 5 at 4:22
  • Wow! Thank you so much!
    – Salocor
    Feb 5 at 4:26
0

Here are a few things I can think of :

  • You can check ( following this tutorial ) that you did not set a custom user agent for this site by mistake :

  • You can try using "user agent switcher" plugin to easily impersonate another browser /device with chrome ans see if the problem is still there

  • It seems you have checked the viewport issue, but this might also another plugin setting your viewport depending on which plugins you have installed, you can check that you don't have specific plugins allowed to run in private browsing as well.

1
  • No special user agent, nor does changing the user agent appear to do anything. I wonder what other things there are for me to clear out/delete.
    – Carl Norum
    Jan 30 at 22:09
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General answer.

In a case like yours you should rule out all hypotheses one by one until you find the solution (if it exists).

  • Many sites act automatically by providing a layout appropriate to the resolution of the connecting device. Sometimes rearranging elements, other times, if you resize the window to less than a certain limit (chosen by the single site designer), they switch from computer to phone layout. Could this be your case? Is your browser windows big enough? (You may try to search for it in the code of the page and in the imported css files...)

  • To rule out that yours is problem related with Chrome, you can try another browser (try Firefox).

  • You can add another user, log in as this new user and try to connect with chrome and Firefox. In this case you can rule out that this is related to the user account settings, and to the cookies.

  • You should rule out the case that they are currently only offering the mobile site version. You may try with a mobile phone (again eg with Firefox) asking for a Desktop site layout. In this way you force the Desktop version of the site. You can switch back and see if there is any difference.

  • Last, but not least, if you are connecting to a page via a login (possibly even automatic), the problem may be related to that user's settings on that page.

Unfortunately I have problem connecting to that site (time out errors) so I could not check it.

0

If it's only Chrome, perhaps a clean installation wouldn't suffer from this problem.

I suggest to uninstall Chrome (save the bookmarks), clear out all its folders, then reinstall.

If then Chrome still has problems with this site, I suggest using a Web debugging proxy to trace the exchange with this website. Add the full trace to your post so we can analyze what's going wrong (please in text format, not binary).

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