We are running Fortis Document Management Systems by Westbrook Technologies, and have recently run into an issue. Whenever we try to print a document in any way (even simply printing to PDF), an error occurs:
An access violation occurred at 0x#######(0x#######) in module FMPRINT.DLL. The product must now exit.
The entire application then proceeds to close. The individual workstations do not have FMPRINT.DLL. I tried adding it to one of the workstations' system32 as well as the fortis folder to no avail. The users also have permissions to the DLL on the server. Even when I performed a clean install on my own workstation, I cannot print.
All workstations are running on Windows 10, but were able to print on Windows 10 up until a few weeks ago - I am not sure what could have happened to change this. The issues began on 3/29, but was working up until then after the windows update we pushed on 3/21. Running it in compatibility mode for Windows 7 did not work.
Since it is out of support, contacting them directly is out of the question, although unfortunately so is working with a different document management system.
What is this error actually trying to tell me, and what can I do to fix it?