Yesterday Outlook suddenly changed the appearance on how address autocomplete looks like. First of all it's no longer a "compact" list, but very big "badges" (I don't know the right word for it) and secondly the first result is shown above the top of my screen so I can't even read what it is. See image below.

I have Windows 10 Professional with all the latest updates installed and MS Office Home and business 2019 (2104 build 13929.20296).

enter image description here

But just two days ago autocomplete looked like this:

enter image description here

Is there a way to revert to the old look?


Look like this might be related to the specific Outlook version. As a temporary workaround, you could try to revert back to older Version with: "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462

as this thread: Outlook popping up instead of dropping down says.

You could also keep an eye on this thread to see if there would be a solution later.

  • This works, but I'm guessing things will break up again once Office updates again...? – TheMixy May 5 at 6:31
  • Yes, reverting back to old version should only be a temporary workaround. Let's wait and see if Microsoft would fix it in the later versions. – Jeff Yang7 May 5 at 9:51
  • Update: Microsoft has published this as a known issue and would update the process in this document, remember to check it: support.microsoft.com/en-us/office/… – Jeff Yang7 May 7 at 2:44

The same here. Rolling back the last Windows update worked for me.


Better option:

Open your command prompt, paste the code below (including the " at the beginning) and press enter.

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13801.20266

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