I have a Windows 10 Pro PC. Works great. Wanted to hook my Joy-Con controllers again to use some emulators. Proceed to spend the next 2 hours trying to figure out why bluetooth will not "connect" only being left with this cryptic message left by the troubleshooter.

enter image description here

Stuff I've tried:

Restarting my PC, reinstalling Bluetooth drivers, restarting services

Some other images that could help are below.

No Bluetooth shown in the Device Manager at all enter image description here

Attempting to add a new Bluetooth device enter image description here


I have ran Ubuntu on a Live CD to see if it was hardware or an OS problem. It did not detect my machine had Bluetooth. Does this mean something responsible for Bluetooth got unplugged? The only thing I could think of would be the little Intel Wi-Fi bands on the back of my PC, but those are securely plugged in and don't really have problems.

  • Rollback to a previous version using a restore point. – Valay_17 May 8 at 4:01
  • @Valat,I agree, my pc used to have the same problem...in my previous window 10 i updated the driver but bluetooth kept appearing and disappearing..But in my new windows 10, its stable – CodeTiger May 8 at 7:25
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    What’s your hardware? You say you have Intel Wi-Fi, which model exactly? How is it installed in the PC? M.2 card, PCIe card, …? Did you check yet whether any connectors may have become loose? – Daniel B May 8 at 17:42
  • It's the AC Dual-Band 3168, if I remember correctly. – jitter May 8 at 23:09

I had a label printer that stopped working because of a Windows Update. (The update a few months ago broke ALL Dymo printers unless you were using an old version of their software). I wonder if the same thing happened to you, did your computer update recently? Also, if it's a laptop, some of them have the ability to turn off BlueTooth and Wifi, similar to Airplane mode.


One of the cables connected to the Wi-Fi card came unplugged, somehow. Plugged it back in, and Bluetooth is now working again.


Try updating the driver I’ve had this issue before and was able to fix it manually. I found a great website explaining how to update any and all drivers (including Bluetooth) let me know if this helps https://www.drivereasy.com/knowledge/bluetooth-not-showing-in-device-manager-fixed/

  • > Stuff I've tried: reinstalling Bluetooth drivers – jitter May 8 at 16:15
  • Okay 2 questions the first is what make and model is your computer and the second is does it have a wireless killswitch – A1FA02 May 9 at 4:30
  • The model is in the comments in the initial post, and what do you mean by a wireless killswitch? – jitter May 9 at 18:28

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