At the Windows 10 (21H1 build 19043.1266) login, I select fingerprint login. I touch the fingerprint reader and the login prompt says "Your pin is required to sign in". How do I change the login requirements to allow for only the fingerprint?

The enabled sign-in options are: Windows Hello Face, Windows Hello Fingerprint, Windows Hello PIN and Password enabled.

Note: I was able to login in with my fingerprint only about a week ago. I recently installed Workspace One Intelligent Hub and this caused the problem. I uninstalled the software and it did not revert the settings.

  • 1
    “Some software I installed changed this” - What software exactly?
    – Ramhound
    Oct 9, 2021 at 17:54
  • @Ramhound I improved the question.
    – Nathan
    Oct 9, 2021 at 19:47
  • Workplace One is a utility suite meant for managing computers in an organization. It applies system policies. First, why did you install this? Does this computer belong to your employer, or do you own the computer but use it to work for someone else? The policies the software applied are what has caused this change, and so you'll need to find what these were in order to revert them. Have you gone through the policies governing this system behavior? Oct 9, 2021 at 21:31
  • @music2myear I own the computer and my work offered the software. I thought this would be helpful software. Sigh. How do I figure out the policies the software applies?
    – Nathan
    Oct 10, 2021 at 14:47
  • Your work offered the software? Have you asked them the policies it applied? Oct 11, 2021 at 3:15

1 Answer 1


Here are the steps I did. Some of the steps may not be necessary.

  1. Open Settings
  2. Click on Accounts
  3. Click on Sign-in options
  4. Click on Windows Hello PIN
  5. Click on Remove. (This removed my fingerprint and face recognition).
  6. Click on Password
  7. Click on Change
  8. Click on Fingerprint recognition
  9. Click on Set up. (This had me setup a PIN)

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