I have a presentation that looks like this, and I want to print it.

Image 1

I head to print it, but even after selecting print in colour, it still comes out like this.

Image 2

I select properties, then advanced, but there is no option to print colour.

Image 3

After doing some research, I found out I need to go to Control Panel\Hardware and Sound\Devices and Printers and right-click on my printer then click “Printer Preferences.”

This is what others see in their printer preferences:

Image 4

And this is what I see in printer preferences:

Image 5

Is there anyway I can fix this so I can print in colour? FWIW, reinstalling the printer also does not work.

  • 1
    Fully uninstall the printer (and all the bits for it) normally in Control Panel, Programs and Features. Restart the computer, install the printer and set it up. Test for color.
    – John
    May 8, 2022 at 0:37
  • @John , nope, still does not work. Same as before.
    – CDN
    May 8, 2022 at 1:00
  • So either the printer is incompatible (don't think so but check) or there is an issue with the operating system. You can Repair Install a modern operating system.
    – John
    May 8, 2022 at 1:02
  • 1
    If Windows 10, do a Windows 10 Repair Install and start with the option to Keep Everything. See if that works.
    – John
    May 8, 2022 at 1:07
  • 1
    When actually printing, right-click on the Brother printer, select Properties, and try to set Grayscale off. If that choice is not available there, then try DISM and SFC repairs: answers.microsoft.com/en-us/windows/forum/all/… . If that doesn't work, then re3install Windows, keeping files. May 8, 2022 at 1:34

1 Answer 1


"Microsoft IPP Class Driver" – seems Windows chose a generic driver that doesn't have color capability.

You can download your printer driver from Brother's site: https://www.brother-usa.com/support/mfcl3770cdw

In general, it also helps to check Windows Settings > Update & Security to see if anything better than a generic built-in driver can be found.


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