Our ticketing system has a button you can press that will copy the URL of the ticket you're looking at to your clipboard. But if you paste this into an email, you get the full, very long URL which is really difficult to tease the ticket number out of. Our users like ticket numbers. They don't like long ugly links. So this neat feature doesn't get used much.
I'd like to modify it so that what gets pasted from the clipboard into the email is a hyperlink to the ticket, but one that has a friendly name that is the ticket number. I'm really not sure where to even start. I tried wrapping the URL in an HTML anchor tag, but what gets pasted in Outlook is the full markup rather than a named hyperlink. It doesn't get converted after sending either. What I do know is that if there is already a hyperlink with friendly name on an email, you can copy it to a different email and it will pasted just as you copied it. But if you paste that same link in a text editor, all you get is the friendly name (no URL).
I haven't had much luck searching the web for clues. All the search results are for how to create/copy hyperlinks into Outlook. So either the keywords I need in my search are too generic, or what I'm trying to do is simply not possible. Anyone know whether this is a lost cause?
We're on O365, but most of our users work through the desktop client.
TLDR: Is there a way to format text so that when pasted into Outlook, it will appear as a hyperlink with a friendly name.