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At work, I monitor two mailboxes in Outlook. The first is the mailbox assigned individually to me: [email protected]. The other one is shared between a number of people on my team: [email protected].

When new mail arrives for [email protected], Outlook plays a sound and posts a notification, as expected. However, when mail arrives for [email protected], Outlook doesn't notify me. The problem is that when a message arrives for [email protected], by nature it requires urgent attention.

How can I make Outlook play a sound of my choosing when new mail arrives to [email protected]?

What I've tried already:

  1. I've looked through the Outlook settings and can't find anything relevant.
  2. I've created a rule to play a sound for all new messages to [email protected], but it never gets triggered. It seems that rules can only see mail going to [email protected].
  3. I saw an old article from 2013 about using PowerShell to control Outlook. However, I couldn't seem to get it to work, possibly because either, a) things have changed since 2013, or b) I did something wrong, not having prior PowerShell scripting experience and all.
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  • Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
    – Christy
    Jul 7, 2022 at 6:40

1 Answer 1

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As I know, there's no such an option to set it for shared mailbox in Outlook desktop client. As a workaround, it's suggested that you could add you shared mailbox in OWA, and then you will get the notification of new emails.

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  • Thanks for the answer. It didn't seem to solve my problem, unfortunately.
    – Scott S
    Jul 7, 2022 at 13:31

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