I hope this is the correct exchange for this question, if not please let me know a better one
We use an Exchange 2013 mailbox with several people.
Most of them (including me) use Mac and don't have the problem. Now a colleague has the following problem, but she cannot remember whether it has always been like this or whether it is new. She says it used to be different.
We categorize emails with the categories. If you then sort by category at the top, all emails with the same category are shown together. For example, if an email has category A and B, it will be grouped as A, B
On a Mac it looks like this:
Now my colleague on Windows has the problem that only one category can be seen in the overview with all emails (same email):
If you then click on the email, however, you will see the other categories:
Is this a bug or is something wrong set up? I have already removed the mailbox completely from the computer and added it again. Unfortunately without success.
So how do I make it so that all categories of an email are shown again in the overall overview with all emails?
Thanks very much!
Outlook Version: Outlook for Microsoft 365 MSO (Version 2207 Build 16.0.15427.20182)