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I had to install the GoToAssist product for Verizon Tech Support to look at my PC. I was carefull to watch what he was doing and to shut if off and exit once he was finished.

I would like to know what files (if any) I should delete, process/services to kill, or registry entries to remove to ensure that none of the files are left on my mahcine.

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  • Worked with a Verizon FIOS tech on Jan 24, 2012 and he requested that I browse to www.verizon.net/showme. That put up a screen offering GoToAssist. It downloaded and installed quickly, and was quite helpful. The next day I wanted to remove it, but I see no trace on this WinXP machine's Add/Remove Programs window. Found a folder C:\Program Files\Citrix\GoToAssist\514. It was empty, parent folders had no files. Browsed over to gotoassist.com/remote_support hoping to find a FAQ about this but nothing, nada, zip. Maybe the current version really does delete itself!?
    – user115253
    Jan 25, 2012 at 14:30

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I use GoToAssist pretty heavily on the Support side; I believe it leaves an entry in Add/Remove Programs. Other than a Quick Start icon in the Notification Area, I don't think it keeps any services running on the client side.

If you want to do additional verification:

  • Registry entries and executables will usually have g2ax_ somewhere
  • It's a Citrix product, so if you don't have anything else Citrix-based on your system, Citrix* is a good target.

Actually, that should cover you.

As a side note, you have to ask G2A to initiate a connection; having it installed doesn't turn your machine into part of Verizon's botnet...

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