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I am working on a shared document in Word (part of Microsoft 365 for Enterprise), currently with a large number of comments, but am unable to mark comments as resolved.

This is perhaps similar to the issue of the resolve comment button being greyed out, except that I can't see the 'resolve' button at all.

Has anyone else experienced this problem? Might it be related to working on a shared document? Or caused by the large number of comments (currently 137) in the document?

I have tried starting a new document, and the resolve comments button appears as normal (see images below), so it is clearly something the matter with this particular document.

How the button normally appears:
How the button normally appears

How the menu appears in my current document:
How the menu appears in my current document

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  • Is it possible that these comments were created using the legacy Comments feature whereas you're using the Modern Comments feature? link
    – harrymc
    Commented Aug 28, 2023 at 14:57
  • The 'enable modern comments' box is checked, so I think they're all modern comments. I've also just tried adding a new comment (using the 'new comment' button in the review tab on the ribbon), but the same problem occurs.
    – whv20
    Commented Aug 28, 2023 at 15:00
  • Your link talks about compatibility mode. Are you using this mode for this document? Is your document .doc or .docx and when was it created?
    – harrymc
    Commented Aug 28, 2023 at 15:13
  • Ah sorry. It's not saying compatibility mode, and I made the file within the last fortnight
    – whv20
    Commented Aug 28, 2023 at 15:17
  • Only thing to point out is it's based on a template given to me by my employer, so I'm not sure when this was first created
    – whv20
    Commented Aug 28, 2023 at 15:18

3 Answers 3

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I understand that documents created using your employer's template don't have the "Resolve thread" option, but documents you create with your Normal template do have it.

A possible explanation might be that this template and its comments were created using an older Word version that used the legacy Comments feature, whereas you're now using the Modern Comments feature.

If this explanation is correct, you will need to ask your employer to recreate his template using a more modern Word version with Modern Comments enabled.

For more information see for example Modern Comments control.

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Options to resolve or delete a thread disappear if you have a reply "in progress" to any comment within the document, such that you have typed a reply but have not yet posted it.

This can go unnoticed in a longer document, but attempting to close a document should bring up a confirmation alert and move focus to the in-progress comment.

Sending or cancelling the comment should bring back the options to resolve or delete a comment thread.

Normal options for a comment thread

Only "Link to comment" option is visible if a reply to another comment is in progress

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I ran into the same issue, tried saving at *.docx and it didn't help. After reopening the original *.doc file i then did a save as, back to the docx file. it then notified me the "file" had to be updated to the newer version. I select OK and now the Resolve option is displayed. This has worked for me every time:

  1. Open Doc file and save as Docx file.
  2. Close word, re-open Doc file.
  3. Save Doc as Docx file, select yes to overwrite.
  4. When prompted to update to current/newer version, select ok.
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