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I have a new MSI Katana GF66 12UCO running Windows 10 Home. When I close the lid, I have set that the laptop should hibernate (as opposed to sleep, because when attempting to sleep, the laptop never turns off — only its screen does — which is a separate issue, probably related to how Modern Standby is implemented; this issue does not occur on laptops using legacy S3 sleep). With a probability of about 10%, the laptop keeps running. In this state, if I open the lid, the screen does not turn back on, so the laptop is unusable. I can only shut it down by holding the power button, that is, force-shutting it down.

I am interested in potential fixes for this problem, and whether it is already documented. Thank you.

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  • @John I have updated the BIOS already to solve some input problems with the keyboard (Ctrl + Z combination not working correctly). Will check out if there is a newer update out, though. Thanks.
    – God bless
    Commented Jan 8 at 21:17
  • You might check if there is some process running in the background, e.g., finishing an update, that prevents hibernation. If not, as @John states, use the warranty. Commented Jan 8 at 22:30

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