I got caught up in a strange problem. It's really annoying me. I'm writing this by logging into ultimate boot cd.

Strange because, it never happened before. Just about a week ago I installed and it installed perfectly fine. (I used a different Windows XP CD & a different DVD drive then).

Now I'm trying to install windows xp pro sp3. When I insert the CD. Everything till "Loading %^$@#$@#$..." is fine. Then comes the step "Starting Windows Setup" and then suddenly a Blue Screen pops up.

It says:

A problem has been detected and windows has been shut down to prevent damage to your computer.

Plug & Play detected an error most likely caused by faulty driver.

If this is the first time you've seen this error screen, restart your computer. If this screen appears again, follow these steps.

Check to makes sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching and shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced startup options, and then select safe mode.

Technical Information:

Stop: 00x000000CA (0X00000001, 0X826E0798, 0X826E058, 0X00000000)

I did little bit of Googling and found that I need to change the drive configuration from AHCP to IDE (or something like that).

I'm using Intel D915GLVG Desktop Board its bios doesn't have any such setting. But there was something related to IDE & SATA. I tried disabling the SATA ports and only enabling the IDE. Even then it didn't work.

I'm using PATA hardisk as Primary Master and DVD COMBO drive as primary slave.

Any suggestions about getting rid of this error?

PS: I'm not technically weak. But I cannot understand what that "Technical Information" in the error is trying to say. If you have anything to say on that please do.

EDIT: The version of BIOS I'm using is (I couldn't find any separate name) VG91510A.86A.0048. I'm using Intel D915GLVG Desktop Board


In my BIOS, under Drive configuration there is a setting called "ATA/IDE Configuration". It was set to AUTO by default. When I set to "Legacy". It shows me a new setting called "Legacy IDE Channels" which has the following options:

  1. SATA P0/P2, PATA
  2. SATA P1/P3, PATA
  3. SATA P0/P2, P1/P3
  4. PATA only

I've tried using all four options. None of it solved my problem.

EDIT 3: More info about my computer

It is an old computer with following hardware configuration:

  1. Intel D915GLVG Desktop Board
  2. Intel P4 processor
  3. 512MB ddr RAM.
  4. 120 GB PATA hard disk.
  5. Floppy Disk drive. (it's not connected)
  6. SATA DVD drive
  7. 15" monitor, keyboard, optical mouse.

This is all what my computer has (connected to it). Now, I don't understand which critical hardware can I remove from these?

System was running fine but one day there was a sudden power cut. I don't have a UPS. Immediately when power is back my Windows XP was not letting me login but it was rebooting continuously without showing me the login screen. I thought it was this problem http://support.microsoft.com/kb/310396 and tried replacing kernel32.dll (from ultimate boot CD) but even then problem XP rebooting problem was not solved. So, I thought I would format and install new Windows XP. I successfully installed it. Next day again there was power cut and again the same rebooting problem. I again wanted to reinstall XP but now it started showing me this blue screen (STOP ERROR).

I've tried changing every possible setting in the BIOS. When I was using ultimate boot CD, (and now I'm in UBUNTU live CD) one strange observation is previously I had 4 partitio

  • Can you post for us which BIOS is installed? Nov 17, 2010 at 2:23
  • @Robert Kerr: I've updated it please check.
    – claws
    Nov 17, 2010 at 6:06
  • Not helpful but - you shouldn't have a hard disk (esp. your main hard disk) on the same IDE cable as a DVD drive. It shouldn't cause errors, but it can reduce performance significantly. Basically, the cable runs at the speed of the slowest device, and an optical drive usually doesn't support (or need) the fastest IDE speed. It doesn't affect mechanical stuff (seek times etc), but does affect data transfer speeds.
    – user31438
    Nov 27, 2010 at 2:30

10 Answers 10


It would help to have some knowledge about the history of this computer: How old it is and what was installed on it before, why are you installing XP on it so frequently, why now a different XP boot CD and whether the other CD that worked is still available and can be tried.

Stop 0x000000CA means that a fatal Plug and Play error has occurred. That is usually a driver issue.

My first take is actually a hardware problem, which can arrive with older computers.

So I would suggest to disconnect every possible device and internal card and strip the computer to just RAM, one disk and CD drive. Disconnect any USB, printer, whatsoever.

Then try again and let us know what happens.

If it still happens, I wonder whether XP supports your hard disk out-of-the-box or whether you need to supply a driver CD. Did you manage to display the hard disk using the ultimate boot cd?

  • I've added more information. Yeah, hard disk is shown both ultimate boot cd and ubuntu live cd. But two partitions are missing :(
    – claws
    Nov 21, 2010 at 14:44
  • After reading your description, I have an even stronger feeling that the two power cuts have caused some hardware damage. I would really counsel a checkup in a tech shop. I believe that you have already tried everything else that is reasonably software, and trying some more wouldn't help. I would also counsel some power protection for afterward.
    – harrymc
    Nov 21, 2010 at 15:55
  • Yeah, but UBUNTU is running fine? If its a hardware problem shouldn't it affect my computer for all OSes?
    – claws
    Nov 22, 2010 at 2:21
  • Do you mean Ubuntu live CD? Because if it is running fine from CD, that might point the finger to the hard disk. Can you try with another hard disk? (even just a small and temporary one) If it works fine then it is just the hard disk. If it doesn't, it can be the controller on the motherboard which is a much bigger problem, requiring a tech-shop.
    – harrymc
    Nov 22, 2010 at 7:13

According to http://www.intel.com/p/en_US/support/highlights/dsktpboards/d915glvg, Intel dropped support, and even downloads, for this motherboard years ago. I was hoping to find the BIOS manual online to see if the setting is named strangely.

In the downloadable manual for the motherboard, page 18 indicates "You can override the auto-configuration options by specifying manual configuration in the BIOS setup program." So try checking for hard drive related setting that is currently on "auto".

Changing it to "manual" might open up some currently hidden options. One of those might be the setting you are looking to change.

  • I'm glad some one answered! I'm so frustrated with this. Anyway, Yeah! There was a setting in hard drive configuration. I've changed it to Manual & Then it was showing me options like "Sata 0,2 & IDE", "IDE only", "Sata 1,3 & IDE", "Sata 0,1,2,3". I've tried all these options. In my question when I said "But there was something related to IDE & SATA. I tried disabling the SATA ports and only enabling the IDE. Even then it didn't work". I was actually referring to this setting.
    – claws
    Nov 17, 2010 at 17:07
  • @Robert Kerr: OK. I want to be more correct about what I said. I've edited the question. Please have a look at it
    – claws
    Nov 17, 2010 at 19:04
  • If you're still getting the STOP error, somewhere in its description should the name of a driver (somefile.sys). It would be helpful if you could write down all the non-generic text (or heck, all the text) from the STOP error screen, instead of just the STOP line. Nov 17, 2010 at 19:59
  • @Robert Kerr: I've added full STOP SCREEN text. Please check.
    – claws
    Nov 18, 2010 at 6:11
  • Go into your BIOS, revert all settings to their default, then disable your onboard sound. Save, reboot and try Windows XP setup CD. Nov 18, 2010 at 14:56

Try removing all the non critical hardware and booting it up with only your boot HDD, a single RAM stick , keyboard/mouse and onboard graphics.

Also remove any expansion cards you are not using

Also try starting in safe mode and uninstalling all device drivers

If all else fails you can always do a format..


  • 1
    It helps before answering to first have a look at the other answers.
    – harrymc
    Nov 21, 2010 at 8:56
  • 1
    Nice link. It seems to me that Stop: 00x000000CA (0X00000001, 0X826E0798, 0X826E058, 0X00000000) then refers to "Duplicate PDO: A specific instance of a driver has enumerated multiple PDOs with identical device ID and unique IDs." Apparently, a PDO is a Physical Device Object. Which, maybe, implies that two pieces of hardware are using the same identifiers?
    – Arjan
    Nov 21, 2010 at 14:42
  • @Arjan: Interesting! Now, is there any way to detect which two? PS: Even though I'm totally frustrated. I love debugging this way. :)
    – claws
    Nov 21, 2010 at 14:48
  • @claws, I really have no idea if my guess is correct. I didn't even know what a PDO is. I am not even 100% sure I interpret the table on that Microsoft site correctly, but I guess I do. :-) Can you take out some hardware for the initial install?
    – Arjan
    Nov 21, 2010 at 14:53
  • 1
    Seeing the additions to your answer, and that you need your data back importantly, perhaps you could boot into the live cd, save all your data to an external hard drive. Then, use gparted to delete all partitions and reformat the drive, followed by windows install. After that run HDD and RAM diagnostics atleast
    – Akash
    Nov 21, 2010 at 16:34

Your ability to boot to a livecd shows fairly conclusively that the problem is a corruption of the windows installation. The circumstances of the initial problem back that up. For simplicity, you should reinstall on a separate HD and then use data recovery methods to get your stuff back.

If you don't have a spare HD, go get one off craigslist/Goodwill/pawnshop/buddy that has one, format it and go. Or, get one online. It all depends on how much you want to spend and how quickly you need this done.

BTW, you need (judging from your description) a small ups. Black Friday's coming and you should be able to pick one up for a song.


Have had the same issue, four fixes I have found....

  1. turn off the CPU Optimizations
  2. Set SATA drives to IDE Compatability mode
  3. Fdisk and Format the HD with a Windows 98 setup CD (for some reason on newer systems XP won't do it)
  4. Copy the set up files to the hard drive using another computer and set up using the Uncampatable System Switch I think its "setup /ics"

I had this problem and found the problem to be to do with the sata configeration in the bios

I changed it from ACHI to IDE and it worked after that.


Two solutions come to mind:

  1. using sata drivers

The drivers for sata drivers are not included in the Microsoft XP installation disk. IF you know the manufacture of the hard disk, download the drivers from their site or use universal sata driver fro here http://alter.org.ua/en/soft/win/uni_ata/. and transfer to a removable disk.

When booting from the disk.. F6 for raid drivers when prompted and select the location of the drivers and installation would proceed okay. more info http://en.community.dell.com/support-forums/disk-drives/f/3534/p/19264117/19449019.aspx and http://en.kioskea.net/forum/affich-29801-i-need-sata-driver-to-install-xp

  1. Enable IDE mode on hard disk

use @ttoys answer to enable legacy mode


This is caused by using an XP CD of the wrong service pack level for your hardware. What SP came on the machine? Use an XP CD of that SP to do the initial install, then upgrade as you normally would.

Otherwise, it may be your OEM restore media had specific drivers for your hardware that are missing from the CD you are using.


I had this problem on an ancient dell XPS and had to disable processor optimizations because windows wasn't recognizing the it properly/in needed an bios update that wasn't around any more. I think I had to press f8 when it said f6 for raid drivers.


If you find your self having this issue on a Dell (mine is a optiplex 755) then change your hard drive mode to "legacy"

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