My outlook 2010 inbox shows a count of 3 unread messages, but there are no unread messages in the inbox.
There is no view, no filter on the inbox.
Do you know a way to force re-calculation of that count ?
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Sort your emails by latest date, and look for any unread items in your inbox. If you are certain no unread emails exist, mark all messages as read:
- In the Navigation Pane, click the folder.
- On the
Foldertab, in the
Clean Upgroup, click
Mark All as Read.
Keyboard shortcut: Click any message in the message list, press CTRL+A, and then press CTRL+Q.
Make sure there are no rules enabled or set in your inbox!
This issue can happen if the mailbox is just set-up and/or the connection to your Exchange server is slow.
I had the same issue with Office 2011 for MAC. Finally resolved it. If you do an advanced search based on "read status" you will find those unread messages in your one of your mailboxes.
I identified the problem to be the mismatch of the available trash (or deleted items) mailbox with the mailbox defined in "where to send deleted items" field. I resolved it through the following steps: 1- Setup the IMAP account in another mail program. 2- Re-define/re-assign the trash/deleted items mailbox 3- Deleted the old trash/deleted items mailbox 4- Refresh the settings in outlook 2010.
Voila. Unread counter works perfect...
Another answer found on the Microsoft forums:
Try Control-Clicking your Inbox in the folder list and choosing Folder Properties > Empty Cache.
This ends up forcing Outlook to download all e-mails again, and may also help with the unread count. It did for me!
Note that this solution really does force all e-mail to be re-downloaded, so, if you can, you want to do it on a fast link, or on a small mailbox.
The unread email is there but Outlook 2010 doesn't show it. Open the OWA for the account and you will see the unread mail, why outlook 2010 is doing this... I don't know. But it has something to do with Cache settings, filter or mail on private setting.
Conclusion: Check the OWA first of the mailbox with the problem. If there is no unread mail, then you can apply the solution above (mark all read).
I did the same before, we just had the new Outlook and Exchange server 2013 and I had this problem also. I marked all mail read, but a customer called very angry, well you can guess what the problem was.... Nobody replyed his mail because I marked it to read.
What type of account are you using? I've experienced similar problems running Gmail on IMAP and I've had to browse through some of the GMAIL IMAP folders to find the unread messages.
If you're running POP3 try creating a new folder which filters in all unread messages from any folders to see if some pop up.
Worse-case, you might have to rebuild your user profile by deleting a re-creating the account from the account settings panel.
Still, chances are that there is some unread message somewhere that you just aren't seeing. Check through all of your folders.
I also was having this issue, I tried recreating the profile issue came back about 1-2 months later. Quick fix that worked for me, was switch it to "Show all Items count" exit outlook. wait till outlook fully closed. re open outlook then switch it back to "show unread items count".
I had to do that procedure about 3 times. This issue only occurs when in cached mode and for me, it was happening only on the secondary mailbox not the primary.
I have had this happen to me twice now. One solution is posted here (see Tog from November 25 2010, "I had a collapsed day that had some unread messages in it." Also had another issue where I had hidden messages. I had to type in the search bar "UNREAD", which then shows the hidden unread messages that seem to be lost in the exchange server. This brought them into my machine so I could work with them. I found that on the Superuser site a few weeks ago. I can't take credit for either of these fixes but thought I would add to the info on this question.