0

I've just bought a second hand HP zv6000 laptop. In good condition, but installed files for the HP All-In-One printer drivers have been manually deleted. It doesn't show up on the add/remove software, and when I try to reinstall, it comes back with the message that the latest version is already installed. Is it possible to fully unistall the drivers (for a HP PSC2335 printer manually?

1
  • State your operating system, please.
    – CarlF
    Dec 30, 2010 at 16:51

1 Answer 1

0

Do you still have a driver CD for that printer?

If so you can go to YOUR_CD_DRIVE:util\ccc and find the file that includes "L3 Uninstaller" or something similar. There should also be an L1-L4. You could probably be safe with the L1 or L2, but definitely do not use the L4.

If you don't, you can download the driver file from HP Support, which should come in a self-extracting file. You'd then find where it was extracted, usually to "HP" or "Hewlett Packard" in your temp folder (which you can open by typing %temp into an address bar in Explorer), then the name of the print driver. From here, you can go to the same L3 Uninstaller in util\ccc.

Sorry I can't be more clear, but they don't seem to have any kind of naming standard for their driver files, or to where they're extracted, so it's about the best I can do.

1
  • I tried finding the page on HP support for your printer, but I couldn't find a 2335. Here's a link to the 2355, maybe it's similar: h10025.www1.hp.com/ewfrf/wc/…
    – bhamby
    Dec 30, 2010 at 16:42

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.