I believe a recent windows update was interrupted. The next day, I could not logon and was presented with the error "User Profile Service service failed the logon. User profile cannot be loaded".

I followed some advice from http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/help-user-profile-service-service-failed-the-logon/4ed66b21-c23e-42f1-98b2-706dcf931fae and logged in with a different admin account and used system restore to restore to a recent restore point. Most everything is working fine, but I have noticed two odd things:

  1. Any items that were pinned to my start menu or task bar were not accessible. I had to un-pin and re-pin the items.
  2. In Windows Explorer, my favorites are gone and I can't seem to add any favorites. If I browse to a folder and right click on the Favorites Icon and select "add current location to favorites" nothing is saved.

I'd appreciate any explanation to understand why these things did not get recovered properly and any help fixing the favorite functionality.

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  • Have you reapplied the failed windows update? – Moab Apr 19 '11 at 15:33
  • Yes, I reapplied the windows update. – Michael Levy Apr 19 '11 at 15:45
  • In explorer is the Libraries icon there? If it is right click on it and select "restore default libraries" – Moab Apr 19 '11 at 17:51
  • More information on Libraries here...superuser.com/questions/30754/… – Moab Apr 19 '11 at 17:54
  • I tried "Restore default libraries" and "Restore favorite links" but neither made a noticeable change. – Michael Levy Apr 19 '11 at 19:01

For unable to add favorites, I found http://www.sevenforums.com/general-discussion/21314-cant-add-favorites-windows-explorer.html and an answer in the thread worked for me. mtek81 said:

Simple way to fix this, create a folder in your document (C:\Users\*YourUsername*) called Links, then restart your computer. your problem is mostly caused by accidentally deleting the Links folder hence the system doesn't know where to save the favorites.

This worked for me and seems to have fixed my broken favorite functionality. I then right clicked on Favorites and selected "Restore Favorite Links" and I can now manage my favorites again.

| improve this answer | |

In explorer, right click on "Libraries" (in the left column) and select "restore default libraries"

(originally suggested by Moab in a comment)

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