In Windows 7, the notification area networking icon will show an error indicator if there is no internet access wifi-err, and the error icon goes away once there is a successful connection to the internet networking normal. Sometimes, if the WiFi connection requires an in-browser authentication step, like on many guest networks in hotels or universities, then the following pop-up bubble appears, saying as much: additional log on information may be required, click to open your browser

How does Windows know whether or not it has a successful internet connection?
Presumably it is checking some online Microsoft service to see whether it has a successful connection, gets redirected to some other page, or doesn't get any response at all, but I haven't seen anywhere that this process or the services used are documented. Can anybody explain how this works? I would prefer answers that refer to facts, rather than just guessing, but if you have a really good guess, then go for it.

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  • 1
    If it were to check a Microsoft service, how would it get past the in-browser activation step? Or am I misunderstanding you? (+1 btw, interesting question)
    – slhck
    May 2, 2011 at 8:14
  • @slhck: That's the point of it checking: if it can't access the service properly, but its attempt gets some response, it presumes that there might be an in-browser step. If there's no response at all, it assumes there's just local access. I'm just not sure how exactly that process works. I've updated my question to be a bit more clear (hopefully).
    – nhinkle
    May 2, 2011 at 8:18
  • @nhinkle I have no Windows PC but maybe somebody can fire up Wireshark to see what the machine actually does in such a case.
    – slhck
    May 2, 2011 at 8:23
  • When the error indicator says that there is no internet access, open the network troubleshooter. While the troubleshooter runs you can clearly see a step "Trying to connect to Microsoft.com". So my guess is that it uses a service.
    – Mayank
    May 2, 2011 at 8:28

4 Answers 4


After some digging (the sheer number of network and Internet related services in Windows is astonishing), I think I found it. Windows Vista and 7 have a variety of Network Awareness features, one of which is the Network Connectivity Status Indicator that performs connectivity tests that in turn are used by the network systray icon. The test for internet connectivity is simple:

  1. NCSI tries to load a specific page via HTTP (more precisely: a text document) and tests whether it can be retrieved.
  2. If that is not successful, Windows reports "No Internet access".

The mechanism also checks whether the domain the document is hosted on resolves to the expected IP address. So, it might also assume proper internet access if this test is successful but the document can't be retrieved.

The reason it reports "No Internet Access" when you haven't authenticated on a Hotspot yet lies in the way a Hotspot works. It blocks all ports besides 80 and 443 (for HTTP and HTTPS, respectively), which get redirected to the Hotspot's authentication server and might mess with DNS requests in one way or another. Thus, NCSI can neither resolve the domain its test file is hosted on, and even if it could it wouldn't reach the actual file because HTTP traffic is redirected to the Authentication server.

Source: http://technet.microsoft.com/en-us/library/cc766017%28WS.10%29.aspx

  • 15
    A hotspot would have to allow DNS, otherwise any attempt to access a server by hostname (rather than by IP address) would fail with an "unable to resolve address"-type error. Depending on the hotspot's setup, it may resolve all names to the address of its auth server or it may resolve the names correctly and rely solely on redirection of http(s) connections to the auth server. The DNS portion of the checks described in the liked document is to verify that dns.msftncsi.com resolves to the correct address, not whether it resolves at all. May 2, 2011 at 11:00
  • 2
    That is indeed correct. I updated the answer to reflect that. May 2, 2011 at 11:07
  • 1
    Awesome find, and good description of how it works! If no better answers appear, there's a bounty coming your way soon.
    – nhinkle
    May 2, 2011 at 16:51
  • It also says No Internet access if you are behind a proxy ;) Sep 17, 2012 at 2:14
  • 2
    I do not doubt that this is mostly correct but it seems to be a incomplete. Sometimes, you'll have a problem with DNS and the connectivity icon will show a popup which indicates that you have internet access but that DNS is failing. I think there must be a step before step 1 (or possibly after step 1) which is that it tries to resolve the DNS. If that succeeds (but the page doesn't load) then you get the DNS error message instead.
    – krowe2
    Apr 10, 2015 at 19:13

Here are the details of the connection status determination process:

The following list describes how NCSI might communicate with a Web site to determine whether a network has Internet connectivity:

  1. A request for DNS name resolution of dns.msftncsi.com

  2. A HTTP request for http://www.msftncsi.com/ncsi.txt returning 200 OK and the text Microsoft NCSI

Apple does something very similar in iOS to detect internet connectivity and possible hotel "login" wifi pages, etc.

On windows, this can be disabled with a registry setting. If you set


to 0, Windows will no longer probe for internet connectivity.

Alternatively to dealing with regedit, store this as a .reg file and double-click:

Windows Registry Editor Version 5.00

  • 1
    Newer (I think Gingerbread and newer...) versions of Android do this as well... they will show the wifi icon in white if they can connect to the network, and it will turn green if it can hit some google-hosted page. The idea behind it is the same.
    – TM.
    May 2, 2011 at 13:56
  • the kindle does this also, Somehow. When I connected to wifi it notified me I needed to open my browser and accept terms of use. I was wondering how this came about also.
    – Kortuk
    May 14, 2011 at 5:53
  • 4
    So if msftncsi.com went down, every Windows 7 computer wouldn't be able to show an online signal? Thats genius! May 18, 2011 at 7:17
  • 1
    Hay I can confirm this is the correct thing. how can I say this well, I have only 3 windows computers even though they have internet connection I use a pritty locked down pi-hole config, while it might have been easier to unblock those URLS, here what I did instead. 1) point the dns URL one to my dns server 2) point the nsftnsci to my home webserver 3) in the httpd program add a VirtualHost of www.msftncsi.com 4) in the htdocs for that virtual host added a file as listed above ncsi.txt containint the above text 5) restarted one of the windows computer, no "no internet" warning.
    – mpop
    Jul 2, 2021 at 7:45
  • 1
    I will also note that I have done the same thing for my android devices too, but instead it looks for the URL connectivitycheck.gstatic.com and it looks for a empty return document with a HTTP status code of 204. same thing just point my pi-hole have the gstatic to my home webserver, and have it return the right data, and my android devices will not give the no internet (and the worst part on the android devices, is if they were not getting the internet test back it would auto turn off the wifi and switch to mobile data, so this fixes that)
    – mpop
    Jul 2, 2021 at 7:52

As Jeff said, to detect an Internet connection, Windows will do:

  1. DNS request to server
  2. HTTP request for known content

In addition to Jeff's answer, I suspect:

3 . If HTTP request is redirected to a outside Microsoft (or doesn't return the expected content), show the message in your screenshot.


For a connection that requires additional log on information is more likely determined through the DNS resolution step mentioned by Jeff with the following three scenarios occurring:

  • If the system resolves the correct address, the connection is all clear. (Internet connectivity)
  • If the system resolves a dns request but is not the correct address then there is a re-direct (possible addition log on information needed)
  • If the system does not resolve a dns request there is internet connectivity issues (connection establish to network/access point but no internet connectivity)

I assume that the request for:


is a quick fire way to test if connection to internet is all clear. After that, the dns requests are run to determine the full status of the connection.

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