I am trying to install Datastage Client 8.5 on Windows 7 x64 and getting the below error:

com.ibm.is.install.exception.ActionException: CDIIN5032E: Exception caught by ExecuteProcessAction.:

CDIIN5106I: Details:
InstallAction (_id = install.xmeta.client, _installUnitModelId = ISFNode)

Can someone help me to resolve this problem?


The error derives from the fact that a component cannot install because another component does not exist. The component location is


The install program cannot write a new \xmeta\client\bin because it believes there is one there already.

To resolve this you have to delete all occurrences of any previous installs. So before you run another install:

  1. Delete \IBM\InformationServer folder
  2. Delete entries in the registry.
    1. If you have Windows 7 then click on windows icon then click on Run...
    2. Type regedit which will open up the registry
    3. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ then delete the \IBM folder which will delete all the subfolders.
    4. Next locate HKEY_CURRENT_USER\Software then delete \IBM folder which will delete all the subfolders.
  3. This is optional but I restarted the server.
  4. This allows you to perform a complete client install.
| improve this answer | |

I just encountered this error today and after several tests I found that the error depends on the directory where 'is-client' is for installing IIS.

With c:\$user the error appears but from c:\temp, installation worked fine.

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.