I have a problem with junk mail filtering in Thunderbird and I just want to turn it off completely; however as far as I can see it's not actually enabled anywhere; and further to that I went into my server and added to the whitelist one email address in particular (which is constantly being marked as junk in Thunderbird). I did this just to rule out the mail server as a possible culprit, but I didn't think it was anyway because a) I think it is currently set to delete junk, and b) I think that when mail servers don't just delete the junk they mark it with SPAM or something in the subject.
So the things that I have done to turn off junk mail are the following:
- Account settings > Junk settings > unticked "turn off adaptive junk mail ... " ( this I would have thought would have done the trick alone but not so) ... I also did this under local folders just in case that was what was doing it.
- Checked "Do not mark as junk mail if the sender is in .." ticked all .... and the sender is in all too. I know this shouldn't matter in light of 1 but I did it anyway.
- Checked for a message filter under tools>>message filters. Only my own ones are there.
- Tools>options>>advanced>>junk unticked everything (and also clicked "reset training data" in case that was it)
I can't think of anything else but I have read some posts on the internet where others are having a similar problem. I have been a happy user of Thunderbird for about 5 years now but unfortunately if I can't fix this I'll have to switch to something else, who knows what, as it's actually unreliable as it is.