I am trying to upgrade my MacBook Air's OS from Snow Leopard to Lion.

When I attempt to redeem my Download Code for Lion, the App Store notes that "Additional security information is needed." Afterwards, it leads me to this page that never loads:


… because "Safari can't make a secure connection."

What is going on?

  • 1
    I suggest not using a URL shortener (goo.gl). It will help people understand your problem if you give the real, original URL so that it is easily readable. – Kevin Reid Feb 22 '12 at 3:07
  • Sorry, good point. – David Faux Feb 22 '12 at 4:40
  • Even https//myinfo.apple.com doesn't load. Try without HTTPS, just HTTP. It will redirect you. – slhck Feb 22 '12 at 10:05
  • Hope you don't have a problem with your email id out in the public as part of the URL.. – Sathyajith Bhat Feb 22 '12 at 10:50

It just wants you to log in to your Apple/iTunes account, possibly to verify your email address or have you accept some terms.

Now the actual problem here seems to be that it sends you to a non-working URL (the server does't seem to be configured to speak SSL on it's HTTPS port). As was already suggested, you can change the URL from https://.. to http://.. and should get redirected, or simply visit https://appleid.apple.com (click Manage your account) and log in there (with your Gmail address).

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