The Shift keys on my laptop are not working, though it was fine until last night.

I'm running Windows 7 Professional 32-bit on a Dell Latitude e6410.

  • 1
    Have you tried a system restore to two days ago? – soandos May 23 '12 at 1:39
  • no. i haven't made any systems changes. – kitokid May 23 '12 at 2:01
  • i have already uninstall/reinstall the keyboard dirver, still no luck. stick keys option is also turn off. – kitokid May 23 '12 at 2:24
  • 1
    I mean for you to restore your system. – soandos May 23 '12 at 2:34
  • 1
    Do they work in Safe Mode? – Ƭᴇcʜιᴇ007 May 23 '12 at 4:31

You could have a hardware issue, best thing to verify you do not have a hardware issue. Is to run the on-board diagnostics.

From a complete shutdown, press and Hold the [FN key] and the [Power button] at the same time. When lights start to come on, release both buttons.

  • Is this a Dell-specific key combination? I've never heard of it, so I'm very interested :) – Der Hochstapler May 23 '12 at 9:02
  • I'd say a better way to verify would be to boot into another OS (from a live USB perhaps) and test the key there. "on-board diagnostics" are bound to be limited to only test certain things. – Zero3 Jan 8 '14 at 17:44

I know it's a little late, but maybe helpful for others who come here - I had the same problem with an Acer Aspire VA70. I turned Sticky Keys on and off again, and now my shift keys are back to normal.

protected by Community Feb 25 '14 at 5:28

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