I have a DELL laptop which comes with both a wirless and ethernet adpater. Yesterday, after browsing I shut it down and when I rebooted it refused to connect to the internet using wireless. (The wireless router seems to be working fine since I have another computer which connects to the internet without any problem). The first thing I did was to ping my router: ping and the dreaded request timed out message appeared. I realized I am not even connected to the local network and as usual the windows troubleshoot gave me this message - The connection between your access point, router, or cable modem and the internet is broken. Then back to squareone I decided to give resetting my wireless card a try:

netsh winsock reset 
netsh int ip reset resetlog.txt 

and rebooted the laptop. But to no avail- The wirless connection still refused to work. So then I connected the ethernet cable and tried to see if that would work -But it didnt. It still could not ping my network. So what exactly should I do next to get the internet working on the computer. The adapter properties are obtain an ip address automatically. When i type in ipconfig it shows me that the computer has an ip address of assigned to it.

  • so you have a wired and you can not ping your router?
    – Logman
    Aug 26, 2012 at 2:42
  • That is correct
    – Sab
    Aug 26, 2012 at 2:56
  • What happens when you try to connect to the network? Is it detected in your list of wireless networks? If so, what happens when you double-click on it? Aug 26, 2012 at 3:37
  • 1
    Yep. It is detected. It shows me it is connected but with an yellow exclamation. Anyway, the system restore solved the issue
    – Sab
    Aug 26, 2012 at 4:31
  • Please post your solution as an answer, so that we can close the question.
    – user3463
    Aug 26, 2012 at 5:47

2 Answers 2


go to

Control Panel\Network and Internet\Manage Wireless Networks

I would remove the wireless network properties and create a new one from scratch.

  • OKay, I used restore point which had been created previously and it seems to work fine now!
    – Sab
    Aug 26, 2012 at 3:08

Using a restore point seemed to solve the issue.

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