I tried to install Visio on Windows 7, but I received the below error message.

You cannot install the 64-bit version of Office 2010 because you have 32-bit Office products installed. These 32-bit products are not supported with 64-bit installations:

             Microsoft Office Single Image 2010

If you want to install 64-bit Office 2010, you must uninstall all 32-bit Office products first, and then run setup.exe in the x64 folder. If you want to install 32-bit Office 2010, close this Setup program, and then either go to the x86 folder at the root of your CD or DVD and run setup.exe, or get the 32-bit Office 2010 from the same place you purchased 64-bit Office 2010.

I cannot find Microsoft Office Single Image 2010 in the programs list, so I tried to use Microsoft's Fix It to remove the software, but this doesn't resolve my issue.

  • Read and follow any possible solutions within the following discussion answers.microsoft.com/en-us/office/forum/… you should also follow the following knowlege question on Microsoft's own website support.microsoft.com/kb/928218 – Ramhound Aug 30 '12 at 15:24
  • @Ramhound As indicated in the question, I already tried to use Fix It (which is the suggested resolution in both the above links). – Ryan Kohn Aug 30 '12 at 15:42
  • I linked to a different one. If that fails use the discontinued tool. You should use Uninstall Microsoft Office 2010 suites with Microsoft Fix it not the other Fixit – Ramhound Aug 30 '12 at 15:48

There are some helpful links here:

The Uninstall Microsoft Office 2010 suites with Microsoft Fix it helped to resolve this issue.

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