I have a problem with my Packard Bell EasyNote TS11HR laptop.

Whenever I play any games, my computer just shuts down after 5mins playing. Without any warning at all.

I already did some research on this, I checked if I have enough ram, and I concluded 6 GB should do, as well as my Graphics card: a NVDIA GeForce GT540M with 2 GB VRAM.

I also cleaned out my fan with compressed air on the side of my computer (because I can't find any way to get into the fan itself).

The computer is only less than a year old, from last January.

But still it shuts down, only while playing games, and I suspect it's because of my CPU, but i have now struggled with this for one month, and I'm really lost.


You can use a tool like hwmonitor to check to see if the CPU may be overheating.


If the computer's CPU is overheating and the computer is less than a year old, it is faulty and should be replaced by the retailer under warranty (depending on consumer laws in your country)

The alternative is to take it for repair or attempt yourself to disassemble the CPU cooling system, clean it, replace any defective parts and reassemble (with new thermal paste between CPU and heatsink). I wouldn't attempt this unless you are confident of success.

See Heat Transfer Paste reapplication

  • i know that it is overheating, but i need a solution for this. – Kevin P. Sep 13 '12 at 17:40
  • In that case: Download the technician manual (not the user manual) for the laptop. It will show you how to open the laptop. Once that is done check that the fan is running and that the heatsinks are properly connected. – Hennes Sep 13 '12 at 17:43
  • :Kevin see updated answer. – RedGrittyBrick Sep 13 '12 at 17:44
  • 2
    Laptops are fiddly to take apart and reassemble. I take photos as I disassemble, I label parts or tape them to a diagram. Make notes as needed. Being extra patient can help to prevent permanent damage to fragile plastic parts. Look for screws hidden under labels and in hard to see places. You may have to use force to lever out snap-fit parts. – RedGrittyBrick Sep 13 '12 at 17:56
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    Note: Opening it while it's under warranty may void said warranty. – Ƭᴇcʜιᴇ007 Sep 13 '12 at 17:58

Install a tool like http://www.techpowerup.com/realtemp/">RealTemp and/or GPU-Z and run it on a secondary screen while (full-screen) gaming.

Note the values before the computer shuts down. Then check how how things are allowed to get.

If you can not connect a second screen, try running the game in a window.


If the computer is still under warranty, you should contact the manufacturer. Your model might have a known thermal design flaw that has been corrected or where there is remedy. Had this happen with a Lenovo T410. The downside is of course that you might not have a laptop for a while when you send it in.

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