Windows 7 often hangs when I open some pdf file with Adobe Reader.

First of all, Adobe Reader crashes and as soon as it stops, the window hangs and after few seconds, it displays a message quoting "Dumping Physical Memory" in a typical Windows 98 manner and then the system reboots.

This problem persists each time I use Adobe Reader. However, I have installed Foxit Reader to view PDF files. But there are some issues with that also. As sometimes I have editable files, which could be done in Adobe Reader's newest version only.

Suggestions on how to solve this problem would be appreciated.

  • If this problem exists in both Foxit Reader and Adobe Reader this indicates a hardware problem not a software problem. We need more information on the exact crash in order to help. Its very unlikely that software alone could be causing this problem. – Ramhound Oct 25 '12 at 12:58
  • reboot in Safe Mode check out the System Event logs for signs of Memory errors, then I would check the Application event logs for 'Application hang' errors related to Adobe. – bettsy583 Oct 25 '12 at 14:54
  • This problem exists 9only in adobe reader. when i open any pdf file, just after 5 or 6 six seconds, firstly adobe reader hangs and when i forcefully close reader, the system reboots. – Sahil Mahajan Mj Oct 26 '12 at 5:32

Don't know if this will help, but maybe the problem is the app that created the pdf. Do you have Acrobat Pro, Illustrator, any program that will open the pdf. If you do, and can open it successfully, use save as and then see if Reader can open it. You could also try emailing it to yourself and viewing it in a browser. Just a few steps to determine if the problem is some incompatibility between the pdf and Reader.

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.