When I try to watch a movie or TV show on Netflix, this is the error I get, after it is done loading:

enter image description here

System Configuration Problem

An unexpected error occurred when trying to play video. This may be caused by an out-of-date audio driver. Try updating your audio driver or disable Dolby Digital Plus.

If you need assistance with this problem, please call (...)

Error code: W8156-8000FFFF

I reinstalled my sound drivers, but Windows 8 didn’t find anything that fixed the problem.

Has anyone else had this problem and managed to fix it?


Have you tried changing this registry (Win + R: type in regedit to get to the registry editor) and rebooting?

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Audio] "DisableProtectedAudioDG"=dword:00000001

If it is already set to 1, try setting it to 0.

This forces the audio engine to run in a regular process instead of a protected one. It may cause issues with any DRM content though.

Source Secondary source

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  • Netflix content is DRM content. Sounds like the author disabled this feature ( i.e. already did your suggestion ) and needs to re-enable it. – Ramhound Nov 2 '12 at 15:57
  • @Ramhound Nope, didn‘t touch a thing. It was like this just after I had upgraded from Windows 7 and downloaded the app—and has stayed this way since. I don‘t like messing with the registry, when I can avoid it. – Kiwi Nov 2 '12 at 16:56

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