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I am trying to add Sublime to right-click in Finder on Mountain Lion.
When I open Automator, I do not see any shell script as options.
Here is a video frame from the the tutorial:
and here is mine
How do I find "shell script" – do I need to activate something or install some utility?
All default Automator actions are stored in /System/Library/Automator. Open Finder, press ShiftCmdG, and go to that folder.
If you don't see anything there, that'd be very weird to see because something must have deleted those actions. In that case, you can try checking an older backup of your machine if those .action files are there.
If you don't have a backup, you could reinstall your system, or I could upload these default actions somewhere for you to download and put back in their right place. They're about 129 MB in total.
Console.app for possibly relevant logging messages. Try quitting Automator and deleting ~/Library/Preferences/com.apple.Automator.plist and possibly ~/Library/Preferences/com.apple.Automator.LSSharedFileList.plist.